Front Desk Attendant

About the role

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: POSITION PURPOSE SUMMARY: The Front Desk Attendant is responsible for greeting and directing all residents and general public either in person or on the phone while performing all assigned duties. Service

Responsibilities

• Monitor the activities of the clients and maintain availability for personal, practical and moral support.
• Record day-to-day activities in an accurate and timely manner using appropriate reporting methods; maintain logbooks and completes incident reports.
• Follow medication procedures when ordering, counting bubble packs, receiving/storing prescriptions; make medication available to clients at specific times.
• All medications missed or left behind must be cataloged and recorded; these medications are prepared/ready for pick up by Janzen's Pharmacy on a regular basis.
• Ensure that proper procedures are followed in terms of Emergency Disaster Services, including notifying Emergency Disaster Services on-call.
• Ensure all required paperwork, and HIFIS data is completed for each client when they arrive and forward same appropriately.
• Ensure that all new clients in the shelter are set up with an appointment to see the Program Caseworker on the next business day.
• Encourage clients to complete their duties i.e. making of bed, picking up of personal belongings, showering, etc.
• Maintain safety of the clients and the facility.
• Complete the required security checks for both interior and exterior of the facility.
• Complete required bed checks for Corrections and Services Canada (CSC).
• Answer the telephone and transfer calls in a professional manner and relay all messages.
• Ensure that all client registry information is current and accurate.
• Screen all clients to ensure that those who are under the influence are not permitted entrance into the facility and then immediately offer other arrangements to them for shelter and safety.
• Follow all associated policies related to the handling of client mail and laundry.
• Ensure the lockup is maintained orderly and clean on a daily basis. Enforce the hours of operation for the lockup.
• Report to the Program Caseworker when clients have left personal items in lock up area beyond 30 days after departure.
• Responsible for organizing and maintaining the clothing room.
• Perform other position related duties as required.
• This Position Description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities of the incumbent.
• Organizational
• This Position Description will be reviewed by the employee and supervisor on a regular basis. Amendments can be made at any time at the discretion of the employer.

Requirements

• Completed High School, plus specialized courses of up to six (6) months, i.e. addictions courses.
• Degree or diploma in the social services field or administration is an asset.
• Minimum of three (3) months of prior related experience, including experience with front line work in a social services setting.
• Strong oral and writt

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