Daily Worker - Spa Therapist

Responsibilities

• Welcome guests warmly and professionally
• Conduct consultation before treatment
• Perform spa treatments according to SOP and brand standards, such as: Balinese massage, Aromatherapy massage, Body scrub, Facial treatment, Foot reflexology
• Prepare treatment rooms before and after use
• Ensure cleanliness, hygiene, and sanitation of spa equipment and areas
• Maintain proper handling of oils, products, towels, and linens
• Recommend suitable treatments or spa products to guests
• Handle guest requests and concerns professionally
• Maintain guest privacy and confidentiality
• Ensure guest safety and comfort during treatments
• Support spa operation during busy periods
• Assist in stock checking and replenishment when required
• Follow hotel grooming and hygiene standards
• Comply with health, safety, and workplace regulations

Requirements

• Minimum high school diploma or equivalent
• Previous experience as Spa Therapist is preferred
• Certified Spa Therapist is an advantage
• Good massage and treatment skills
• Good communication and interpersonal skills
• Basic English communication preferred
• Well-groomed and professional appearance
• Able to work flexible shifts, weekends, and public holidays
• Physically fit and able to stand for long periods
• Competencies
• Guest service oriented
• Attention to detail
• Teamwork
• Professionalism
• Time management
• Positive attitude
• Our Values
• Respect:
• We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
• Excellence:
• We make genuine connections, and we cherish every opportunity to make the people around us feel special.
• Belonging:
• We celebrate our differences. We support each other and we always stand together.
• Empowerment:
• We have authority to take initiative and anticipate moments that create unforgettable experiences.
• Integrity:
• We build trust through mutual respect and being authentic.
• Diversity & Inclusion
• Raffles is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Benefits

Additional Information

To provide professional spa treatments and excellent guest service while ensuring guest comfort, hygiene, and relaxation according to hotel and spa standards.

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