Director of Residences

About the role

Implements high standards for all aspects of life-safety, loss-prevention, unit owner identity, and privacy protection. Operates within the constraints of the residences budget. Provides timely reporting of financial performance and projections to the Board. Manages luxury condominium facilities and all departments working within the building, including physical plant with attention to protection of the investment and plans to increase its value through superior care. Serves as a Liaison to Association shared services Directors (e.g., Loss Prevention, Human Resources, Accounting, Housekeeping). Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment. Implements training programs related to property management reinforcing constant quality service. Continuously identifies and corrects building and service defects while providing increase in value. Managing Property Operations Works with the Guidance team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution. Reviews Owner engagement survey and prepares yearly action plan comment cards, guest satisfaction results and other data to identify areas of improvement. Adheres to the four pillars of Operational excellence: Owner and employee engagement, financial excellence and Property Management Evaluates if the Operations Team meets service needs and provides feedback to the operations team. Participates in public space walk-throughs with Engineering and Housekeeping to ensure public space and back of the house areas are well maintained, and preventative maintenance processes are in place. Tours building on a regular basis speaking with associates, owners, and Board of Directors to understand business needs and assess operational opportunities. Works with team to put sustainable work processes and systems in place that support the execution of the strategy. Reviews reports and financial statements to determine whether the residential property is performing against the budget. Communicates a clear and consistent message regarding departmental goals to produce desired results. Manages luxury condominium facilities and all departments working within the building, including physical plant with attention to protection of the investment and plans to increase its value through superior care. Serves as a Liaison to Association shared services Directors (e.g., Loss Prevention, Human Resources, Accounting, Housekeeping). Identifies and corrects building and service defects while providing an increase in value. Implements high standards for all aspects of life safety, loss prevention, unit owner identity, and privacy protection. Maintains complete inventory of: Unit owners' information, parking and storage spaces, monthly Association common dues, Owners' monthly/quarterly newsletter, hotel features, services, and hotel restaurant food concepts and information. Maintains complete knowledge of and complies with all hotel and residence policies and procedures. Leading Operations Teams Verify associates are treated fairly and equitably. Celebrates successes and officially recognizes the contributions of team members. Fosters associate commitment to providing excellent service, participating in daily stand-up meetings, and models desired service behaviors in all interactions with guests and employees. Develops and executes the necessary decisions to keep property moving forward toward achievement of goals. Implements training programs related to property management reinforcing constant quality service. Managing Relationships with Property Stakeholders Attends owners and Board meetings and provides monthly reports and financial statements to the Board of Directors. Establishes strong relationships with all owners and their Board of Directors to maintain a successful residential community. Promotes constructive collaboration through education, communication, and innovation. Managing Profitability Works with direct reports to determine areas of concern and establish ways to improve the departments' financial performance. Prepares and operates within the constraints of the residences' annual budget. Identifies key drivers of business success and keeps leadership focused on the critical few to achieve results. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target resident owner and employees and provides a return on investment. Provides timely reporting of financial performance and projections to the Board. Guides the Board on appropriate property management requirements and governance compliance. Managing the Owner Experience Creates an atmosphere in all Residential common areas that meets or exceeds owner's expectations. Champions

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