Customer Service Officer (Aviation)

Responsibilities

• Oversee and lead a team in managing daily operations, making final decisions on matters of importance to ensure a positive passenger experience and satisfaction.
• Guide, develop, motivate, and mentor both new and existing staff, maintaining the highest service, grooming, and discipline standards.
• Ensure compliance with safety, security, and standard operating procedures of the company, airlines, and airport authorities.
• Assist the Duty Manager in daily deployment based on agreed service standards with the airlines and airport authorities.

Requirements

• A diploma in any discipline
• Good command of written and spoken English
• Pleasant with a cheerful disposition and good interpersonal skills
• Team player in a fast-faced environment.
• Independent and able to multi-task
• Able to prioritise tasks effectively to ensure most important tasks are completed on time
• Able to work on Rotating shifts
• JJ Consulting Services
• EA Licence No.: 12C6207
• Applicants are invited to send in a MS Word resume to jobs@jjconsulting.com.sg stating position applying for/present/expected salaries and earliest available date.
• We thank all applicants in advance and regret that only short listed candidates will be notified.

Additional Information

Our client is a global leader in gateway services, who is seeking to recruit a Customer Service Officer (Location: Airport) . This position is based in Singapore. Customer Service Officer (Location: Airport)

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