Analyst-Account Svcs

Responsibilities

• You will work closely with a cross-functional network-including New Sales, Expansion Sales, Technical Support, and Premier Success-to protect revenue and mitigate risk.
• Some key responsibilities and objectives of the position include:
• Ensuring Maximum Value & Adoption: Empowering clients to derive maximum value from their investment in the Verizon Connect platform.
• Proactive Account Engagement: Structuring regular, high-impact touchpoints across our book of business to understand client challenges and uncover operational needs.
• Cross-Functional Orchestration: Actively collaborating with Sales, Support, and Premier Success peers to deliver a seamless, unified client experience and accelerate problem resolution.
• Risk Mitigation & Issue Resolution: Skilfully defusing challenging escalations, isolating core technical or billing issues, and collaborating with specialized teams to implement risk mitigation plans that ensure account continuity.
• Multilevel Stakeholder Communication: Confidently communicating with a broad range of stakeholders, from day-to-day fleet managers and sales agents up to senior department directors.
• Providing Feedback Loops: Partnering with internal product and operations teams to share direct customer insights and open lines of feedback to drive continuous service improvement.
• Where you will be working
• In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

Requirements

• You need to have:
• Associate's degree or one or more years of equivalent client-facing work experience.
• Experience in customer success, account management, or a specialized technical customer support function.
• Experience supporting public sector, government, or highly regulated enterprise accounts (e.g., GSA/Sourcewell frameworks).
• Strong written and verbal communication skills, with a collaborative mindset focused on cross-functional partnership.
• Even better if you have one or more of the following:
• Bachelor's degree with two or more years of equivalent client-facing work experience.Experience dealing with SaaS platforms, fleet safety, telematics, or data-driven software solutions.
• Experience navigating complex contract renewals or billing and revenue resolution pathways.
• Proven track record of operating successfully in a hybrid environment
• Where you'll be working
• In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.
• Scheduled Weekly Hours
• 40
• Equal Employment Opportunity
• Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.
• Benefits and Compensation

Benefits

Additional Information

When you join Verizon You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

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