IT Program Manager - eCommerce & Order Experience

Responsibilities

• Program Leadership & Strategy
• Lead the end-to-end commerce and ordering program, including punchout, direct eCommerce, and distributor order channels
• Lead initiatives to enrich product data and enhance content delivery mechanisms to ensure consistency and scalability across commerce channels
• Define and drive the multi-year roadmap aligned to business growth, customer experience, and operational efficiency goals
• Partner with stakeholders & executives (including Channel Management, Sales, Marketing, and IT Leadership) to prioritize initiatives using value, risk, and customer impact frameworks
• Establish clear program governance, reporting, and communication cadence
• eCommerce & Order Experience Ownership
• Drive improvements in distributor ordering processes, including bulk uploads, integrations, and automation
• Identify and resolve friction points across the Find , Decide , Buy journey
• Partner with channel management to ensure accurate , complete, and optimized product data is effectively delivered across all commerce channels, recognizing product data as a critical driver of conversion and customer experience
• Ensure commerce and ordering capabilities support Channel Management-led marketplace and partner platform strategies, including requirements for content syndication, punchout enablement, and customer-specific purchasing flows
• Technical & Systems Integrations
• Partner with IT, ERP, and external vendors to ensure seamless integration across:
• eCommerce platform (e.g., Drupal Commerce or similar)
• ERP systems (e.g., D365, AX)
• CRM (e.g., Salesforce)
• Support integrations that enable participation in eMarketplaces , customer procurement systems, and third-party platforms, in alignment with Channel Management strategy
• Translate business needs into clear technical requirements and scalable solutions
• Ensure solutions are designed for performance, reliability, and global scalability
• Execution & Delivery
• Lead cross-functional teams (IT, Channel Mgmt , Marketing, CX, Finance, Sales) to deliver initiatives on time and within scope
• Drive structured program execution including milestones, risks, dependencies, and release planning
• Oversee testing, validation, and launch readiness, particularly for high-impact commerce releases
• Ensure strong change management and stakeholder alignment
• Performance & Continuous Improvement
• Define and track key metrics
• Use data and customer insights to continuously optimize the experience
• Identify and implement opportunities for automation and operational efficiency
• Partner with Channel Management and commercial stakeholders to assess performance and effectiveness of eMarketplace and punchout-enabled channels and identify opportunities for refinement

Requirements

• Required
• Requires a High School diploma, certification or equivalent and 10+ years of relevant experience; or an Associate degree with 8-10 years of relevant experience; or a Bachelor's degree with 5-8 years of relevant experience.
• Proven experience managing B2B commerce ecosystems, including punchout and distributor channels
• Strong understanding of order management workflows, pricing, and customer-specific commerce scenarios
• Experience working with enterprise systems and integrations (ERP, CRM, eCommerce platforms)
• Demonstrated ability to lead cross-functional programs in complex environments
• Strong analytical,

Additional Information

By joining Bio-Techne, you'll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide. Pay Range: $100,800.00 - $165,600.00 We are seeking an experienced Program Manager to lead and evolve our digital commerce ecosystem, including punchout integrations, eCommerce platforms, distributor ordering, and end-to-end order experience. This role is responsible for driving strategy, execution, and continuous improvement across customer-facing purchasing channels, ensuring a seamless, scalable, and high-performing commerce experience. This role works in close partnership with the Channel Management function as a key stakeholder, ensuring alignment between commerce platform capabilities and channel strategy, particularly as it relates to eMarketplaces , channel partner platforms, and customer purchasing ecosystems. The ideal candidate brings deep expertise in eCommerce and B2B order workflows, paired with a strong understanding of technical architecture, integrations, and enterprise systems, and experience working within or adjacent to the life sciences industry.

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