Technical Operations Analyst

Requirements

• Technical Operations establishes and maintains standards for internal systems management, automation, integrations, and data governance. The team supports enterprise platforms across regions and product lines to ensure scalability, reliability, and performance.
• Responsibilities Include, But Are Not Limited To:
• Technical Project Execution
• Independently lead small to medium technical initiatives; support large and extra-large projects led by Leads or Managers.
• Configure, test, and optimize internal systems and workflows to improve operational efficiency.
• Gather business and technical requirements and translate them into system enhancements.
• Coordinate tasks and timelines to ensure delivery within scope and deadlines.
• Act as a liaison between stakeholders and technical teams to clarify requirements and ensure alignment.
• Track work and manage requests using Jira (or similar ticketing tools).
• Technical Intake & Operational Support
• Manage intake of emergent system requests and urgent technical issues from stakeholders.
• Troubleshoot system errors, workflow inconsistencies, and data discrepancies.
• Escalate complex architectural or integration issues to Lead or Manager as appropriate.
• Support user acceptance testing (UAT) and release validation activities.
• System Analysis & Reporting
• Evaluate system performance, usage trends, and data accuracy.
• Develop and maintain dashboards and reports to measure operational KPIs and system health.
• Identify inefficiencies in system configuration and recommend improvements.
• Support automation initiatives by identifying manual process dependencies.
• Partner with Data and Engineering teams to validate integrations and data flows.
• Documentation
• Maintain clear and accurate documentation of workflows, system configurations, integrations, and procedures.
• Ensure adherence to technical governance standards, access controls, and change management processes.
• Contribute to shared knowledge resources and standard operating procedures.
• Monitor compliance with established system best practices.
• Things That Should Be In Your Background:
• 3-5+ years of experience in technical operations, systems administration, business systems, or technical project coordination.
• Demonstrated understanding of systems management, process improvement, and technical execution.
• Experience partnering with cross-functional stakeholders in technical environments.
• Strong expertise in Salesforce, including reporting and configuration support.
• Proficiency in Google Sheets/Excel; familiarity with data models and reporting concepts.
• Working knowledge of APIs, integrations, and automation fundamentals preferred.
• Strong analytical thinker with high attention to detail, particularly regarding data integrity.
• Demonstrated ability to identify improvement opportunities and implement solutions within defined scope.
• Excellent communication skills, with the ability to explain technical concepts clearly.
• Ability to manage competing priorities in a fast-paced environment.
• Strong discretion when handling system access and sensitive data.
• While this position is open to remote candidates across the U.S., we will prioritize those who live in the Washington-Baltimore metropolitan area and who are available to come into our Headquarters in Arlington, VA two days a week.
• Benefits & Culture
• Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared

Benefits

Additional Information

At 2U, we are all in on purpose. We are motivated by our mission - to make learning limitless- and connected by our shared passion to deliver world-class higher education at scale. As the parent company of edX, a leading online learning platform, 2U powers thousands of higher education offerings - from free courses to full degrees. Together with our college, university, and corporate partners, we are helping accelerate careers and transform lives.

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