Software Engineer II (Infrastructure)

Responsibilities

• Run a reliable data infrastructure at scale
• Operate production Pulsar, database, caching, and search clusters with a focus on high availability, performance, and predictable behavior.
• Implement and refine alerting, dashboards, and runbooks to catch issues early and reduce incident MTTR.
• Standardize and automate infrastructure patterns
• Extend and maintain Terraform modules and other shared tooling used across engineering for team-owned services.
• Drive consistency in how environments are provisioned and configured, reducing drift and simplifying audits, upgrades, and troubleshooting.
• Deliver safer upgrades and migrations
• Contribute to zero‑downtime upgrade strategies for all team-owned infrastructure
• Support strategic migrations with high‑quality plans, test coverage, and rollout mechanics.
• Level up reliability and on‑call
• Participate in the on‑call rotation for Queuing and DBOps infrastructure, owning incident response and follow‑ups for your domains.
• Turn incident learnings into durable improvements in tooling, automation, and documentation.
• Required Core Competencies & Proficiencies
• Have 2+ years of experience as a Software Engineer, Infrastructure / SRE / Platform engineer, or similar role.
• Have hands‑on experience operating cloud infrastructure (ideally AWS) in production, including at least one of:
• Managed databases (Postgres/Aurora or similar)
• Distributed queues/streaming systems
• Caching systems
• Search or analytics datastores
• Are comfortable writing production code in at least one modern language; experience with Python and/or Golang and/or Java is a plus.
• Have practical experience with Infrastructure as Code (Terraform strongly preferred) and CI/CD pipelines.
• Enjoy debugging complex distributed systems and tracking down performance bottlenecks across services, databases, and queues.
• Communicate clearly with both infra and backend engineers and are comfortable collaborating across teams.
• Bring a growth mindset and a bias toward automation, simplification, and long‑term reliability over one‑off fixes.

Benefits

Additional Information

Iterable is the leading AI-powered customer engagement platform that helps leading brands like Redfin, SeatGeek, Priceline, Calm, and Box create dynamic, individualized experiences at scale. Our platform empowers organizations to activate customer data, design seamless cross-channel interactions, and optimize engagement-all with enterprise-grade security and compliance. Today, nearly 1,200 brands across 50+ countries rely on Iterable to drive growth, deepen customer relationships, and deliver joyful customer experiences. Our success is powered by extraordinary people who bring our core values-Trust, Growth Mindset, Balance, and Humility-to life. We foster a culture of innovation, collaboration, and inclusion, where ideas are valued and individuals are empowered to do their best work. That's why we've been recognized as one of Inc's Best Workplaces and Fastest Growing Companies , and were recognized on Forbes' list of America's Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront's Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work . With a global presence-including offices in San Francisco, New York, Denver, London, and Lisbon, plus remote employees worldwide-we are committed to building a diverse and inclusive workplace. We welcome candidates from all backgrounds and encourage you to apply. Learn more about our story and mission on our Culture and About Us pages. Let's shape the future of customer engagement together! How you will make an impact: As a Software Engineer II, Infrastructure on the Queueing and DBOps team, you'll: Help operate the infrastructure behind Iterable's mission‑critical data systems, including high-throughput Apache Pulsar clusters, RDS Postgres/Aurora , Elasticache/Valkey , and OpenSearch . Implement safe, automated patterns for upgrades, migrations, and configuration changes (e.g., blue‑green and rolling deployments) that keep our uptime and data integrity SLOs. Build and evolve Terraform/IaC modules and other "golden path" tooling that make it easy for engineering teams to adopt our platforms safely and consistently. Partner closely with our backend engineers to provide the infrastructure foundations for libraries and features, including rate limiting, database caching, and CDC pipelines. You'll work in a small, high‑impact team where your decisions directly influence Iterable's reliability, costs, and ability to ship new data-powered features.

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