Senior Manager, Presales Engineering

About the role

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio's next Senior Manager of Presales Engineering, DACH! This position is needed to be a technical leader for a team of Presales Engineers covering the DACH subregion. In this role, you will report to the Presales Engineering Director, EMEA. We support some of the largest and fastest growing companies in the world, spanning industries such as marketing, business automation, and customer care. Twilions on the Presales Engineering team are experts in the CPaaS and Communications space and act as key members of our go-to-market teams in developing and optimising business critical customer engagement use cases with Twilio products. This role is highly cross functional, with deep integration with product management, carrier relations, finance, and our go-to-market sales and services teams.

Responsibilities

• In this role, you'll:
• Partner with the Sales leadership team to set our strategy for finding, closing and supporting opportunities in our sales funnel and in our existing customer base.
• Work across functions to ensure collaboration for shared goals and appropriate capacity for your team.
• Build and roll out programs that enable the Presales Engineers to scalably accelerate our Sales funnel.
• Lead the technical strategy and technical forecast, determine what role Presales Engineers should play in accelerating new sign-ups, and how to deploy the team most effectively. Measure and communicate results - use data to communicate results and make decisions.
• Set clear expectations for your team, remove obstacles where possible, and actively communicate tradeoffs to stakeholders when deciding where your team needs to focus.
• Engage with Product, Support, Sales, Operations, Legal, Security, Engineering, and every single other department as necessary to make our customers successful on our platform.

Requirements

• *Required:
• 7+ years of relevant presales work experience within the SaaS or CPaaS industry, inclusive of BS in Computer Science or equivalent software engineering experience.
• 3+ years of formal people leadership experience, with a proven track record of coaching for performance, fostering psychological safety, and supporting professional growth for team members at varying levels of seniority.
• Proven ability to Drive Business Results not just by meeting targets, but by setting strategic priorities, empowering your team to work smarter, and making data-driven decisions that align with the broader organisation's goals.
• Proven track record of building high performance teams and leading by example.
• Superior written and verbal communication skills, with the ability to influence cross-functionally and resolve complex conflicts with sales leadership or other stakeholders through a "teach and demonstrate" approach.
• A hands-on approach to problem solving. Always ready to handle customer blocking issues and work opportunities directly alongside your team.
• A strong understanding of the developer adoption cycle, as well as experience in the technology areas relevant to Twilio's market: contact centre, IP-based telephony, messaging, real-time communications, security, authentication, email, scaling web and mobile applications.
• Tech-savvy leaders, experience with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) cloud application architecture and AI systems.
• Experience with sales methodologies
• Cross-functional experience in pre-sales or post-sales technical consulting, software engineering, or product

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