Handover Success Manager

About the role

About Us Zutec is a fast-growing technology company, providing cloud-based software for the construction property industry. Zutec' offers best of breed solutions for Document Management, Quality Management, Handover Management and Asset Management. Today we have digitised over 35 million building documents, 1.5m+ building units, powering £250bn in building assets across the UK and Ireland. Our user-friendly and secure cloud-based software and mobile solutions save asset owners, contractors, housebuilders and developers time and money while meeting compliance throughout the building lifecycle. We are a global company with offices in London & Dublin. It is an exciting time to join Zutec as we are progressively growing our team, providing opportunities for further career development and advancement for high achievers. The Role Do you have an interest in the construction industry? Do you love working with external clients to ensure project success? Do you enjoy delivering on time, on scope and in budget while managing client expectations? If the answer to these questions is yes, then this role could be for you. This role plays a critical role within the handover operations team acting as the main point of contact for our clients for multiple projects, engaging with them to track project progress against agreed project timelines resulting in completed project handover documentation. What are we looking for? All direct client communication/stakeholder management. Manage and review project documentation - expected vs received. Deliver project against pre-agreed SLAs (Incl. Contractual Timeframe and Project Phases). Management of full project lifecycle from Kick Off to Handover/Close Out. Proactive client management to ensure actions are completed within agreed timescales. Managing delivery to pre-defined and agreed scope of work. Review project quality from assigned project team; proactively mentor and feedback areas for improvement. Upkeep of all project related administration internally (Jira / Zutec) and externally (Zutec Reporting / Dashboards). Engage with key stakeholders/clients proactively throughout lifecycle of project to ensure clear project communications and escalate internally/externally where required. Manage any project escalations from inception through to resolution. Escalate any financial and commercial queries or issues to respective internal departments. Follow project RAID to ensure successful project completion and customer satisfaction. Experience in delivering on multiple projects concurrently. Track record of managing customer expectations, project team resources, good project health delivering on time, in Scope, on budget. Understanding of project requirements and scope delivery. Excellent written and verbal communication skills across stakeholders of all levels. Accurate IT skills and methodical approach. Strong attention to detail. Understanding of construction process and project life cycle throughout the RIBA plan of work a bonus. Use of Jira to manage project plans and deliverables a bonus. What we Offer? Zutec has a fantastic benefits package which is regularly reviewed and updated. Our benefits cover health and wellbeing, culture and career development. Some of our benefits include: Private healthcare Life Assurance Cycle to work scheme Enhanced Maternity/Paternity Leave Employee Assistance Programme Annual bonus opportunity Professional studies subscription Hybrid working Summer and winter company parties A very competitive holiday allowance Charity and volunteering days Access to mental health first aiders Company Pension scheme Why Zutec? Throughout Zutec, our people contribute a powerful blend of talent, knowledge and experience that is embodied within the solutions and services we offer. Our core corporate values can be summed up by the acronym DATA - we like to say we're a 'DATA'-driven company. Different - We celebrate diversity. Being bold enough to question convention is crucial to finding better ways to operate. We build on the unique strengths and ideas of our people to create solutions. Agile - Technology never stands still, and neither do we. We are always on the lookout for new ways to do things and help our customers derive more value from their business and data to maintain a cutting edge. Transparent - We are clear and open in the way that we function and communicate. We advocate respect and transparency to get the best from our colleagues, clients and industry regulators. Better visibility empowers better insights and decisions. Achievement - We are passionate about outcomes and continual improvement. And we know these things matter to our people and our customers, so we focus on development. We help all our stakeholders gain tangible, measurable benefits that contribute towards quality and growth. At Zutec, our commitment to diversity and inclusion is at the core of who we are and what we do. We know that having diverse and inclusive teams has a positive impact

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