Manager, Client Services

Benefits

Additional Information

Motivates, directs and coaches staff to ensure quality care to all clients. Reviews staffing assignments to ensure the delivery of quality care to all clients and overtime for field staff is managed Ensures effective resolution of customer complaints to increase satisfaction and maintain customer loyalty Oversees staffing and the preparation of monthly schedules for Client Service Coordinators Oversees the hiring, training and orientation for Client Service Coordinators Attends and facilitates meetings as required both internal and external. Collects and shares key performance indicator (KPIs) results with the team and engages team to conduct continuous improvement activities Organizes & evaluate workflows for the coordination team. Identifies trends, process gaps, and variations as part of establishing a continuous quality improvement Communicates serious service quality issues to the Regional Director/Manager for intervention and resolution where appropriate Supports the Regional Director/Manager with projects and day to day operations as required Minimum 5 years experience in the health care industry with experience in home care Registered health care professional an asset Post-secondary education or equivalent work experience 2+ years' people management experience Demonstrated commitment to the delivery of customer service excellence Ability to manage and improve core business processes Proficient in Microsoft Office applications including Word, Excel, and PowerPoint Strong computer skills (including ability to learn proprietary software and prepare reports in Excel) #Peel_Mngr This position is a current vacancy Spectrum Health Care is thrilled to be named one of Canada's Best Managed Companies. This award recognizes top companies across Canada for overall performance, sustained growth, strategy, capabilities and innovation, culture and commitment, and leadership. Click here to learn more about this esteemed honour. We thank all applicants, however, only those individuals selected for interviews will be contacted. In accordance with the Accessibility for Ontarians with Disabilities Act 2005, upon request, support will be provided for accommodations throughout the recruitment process. If you require accommodation because of disability through the recruitment process, please contact Human Resources at (corphr@spectrumhealthcare.com) for assistance. Spectrum Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization.

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