Sr. Manager, Direct Sales

Requirements

• Direct Selling, Leadership, Sales, Sales Objectives, Sales Process

Benefits

Additional Information

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary Responsible for formulating, planning and overseeing sales plans and strategies for customer acquisition, upgrade and retention through the direct sales channel, including door-to-door, community based events and retail locations. Provides leadership to all in-house and contract sales vendors to achieve maximum results. Communicates the mission, vision, values and goals of the sales organization to all sales team members. Develops financial and operational objectives. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results and typically manages one or more groups of professional employees. Job Description Core Responsibilities Develops and achieves sales objectives through setting quotas, sales pitch approval and product presentations to sales staff. Performs on-sight training, coaching, skill development and direction to Supervisors and contract sales organizations including the enforcement of organizational selling standards. Analyzes sales trends and productivity with recommendations for improvement. Communicates and updates Marketing Vice President and leadership team through analysis and reporting of business opportunities, results, trends and competitive information. Demonstrates and enhances the sales process by coaching sales representatives for superior customer satisfaction. Oversees the process of providing effective resolution of all customer problems. Achieves financial objectives by maintaining expenses within budget. Demonstrates the sales process and knowledge of the customer's needs through frequent field visits, a minimum of two times per month to each sales organization's location. Creates and implements business building programs for direct sales through the marketing team. Partners with key programmers and the Marketing team in developing and implementing business-building programs including offers, incentives and training. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Support a culture of inclusion in how you work and lead. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

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