Digital and Process Innovation Manager

About the role

What You Can Expect : TMS enhancement Accountable for driving TMS enhancements to significantly boost operational efficiency. Develop and implement a comprehensive, short- & long-term roadmap for system enhancements, including timelines, milestones, and resource requirements to ensure successful delivery. Drive sustainable functionality improvements to meet the evolving needs of global functions and operations. Ensure timely delivery of all demands raised by the operational excellence team and key stakeholders by acting as the accountable liaison to the development team, managing prioritization and delivery timelines. Accountable for providing guidance and UAT test cases for all new functionalities and features deployed in UAT prior to production release. Generate detailed ITBR and acceptance criteria in JIRA and manage the evaluation process to ascertain business value and impact. Communicate with key stakeholders regarding new initiatives/projects, roadmap, status and release timelines. Cross-functional collaboration Collaborate with internal stakeholders to ensure that process improvements and digital strategies address business needs and customer expectations. Aligning closely with Product teams to ensure operational practices and system functionalities support broader product development and commercial goals. Collaborate with OET to ensure all operational system functionalities directly contribute to overall operational efficiency and key business objectives. Training and Guidance Ensure all new functionalities adhere to internal operational/compliance standards and external regulatory requirements. Provide expert guidance on system functionalities, provide training materials, assess training needs, and work with the training team for user manual and SOP update resulting from system and/or process change. What You Bring: Completed business, IT or engineering bachelor's degree; Minimum 5 years' experience in project management, product or operational excellence, and cross-functional stakeholder coordination within a global logistics environment. Strong exposure to digital transformation, process optimization, and customer-centric initiatives in air & ocean freight forwarding. Strong analytical skills Structured thinking ability Ability to see the bigger picture, both from a commercial/customer and operational/internal perspective Strong ability to align with stakeholders at all levels of the business and customer organizations Ability to concurrently handle a variety of projects while being able to lead cross-functional initiatives, and to identify how to constantly improve High degree of accountability, results-driven mindset Capable of growing and forming a regional team, collaborating and communicating with people of different regional backgrounds and roles Ability to perform under pressure and confidence to perform strongly and lead a regional structure by example Professional use of English, other languages are a plus

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Company Intel

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