Senior Systems Analyst

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At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week. We encourage you to become a part of VyStar Credit Union's family of employees. Senior Systems Analyst ACCOUNTABILITY STATEMENT Senior Systems Analyst will provide technical and project leadership in the support of a suite of application systems for key business areas through an understanding of system application knowledge and departmental business workflow. The candidate analyzes, designs, supports, and documents systems applications, serves as a technical subject matter expert by actively participating in the development of systems, configuration consultation, vendor evaluation, and problem resolution of multiple systems. The Senior Systems Analyst will provide project support through the design phase of systems development lifecycle, execute application configuration, and change control management for all supported applications. Under limited supervision, the candidate will design complex multi-system capabilities to meet the needs of the business, and makes recommendations in areas that require a high level of technical competency. The candidate must possess excellent diplomacy and communication skills as well as a strong desire to provide excellent customer service. E SSENTIAL JOB FUNCTIONS Analyzes business requirements, and updates and/or creates functional specifications for existing and new application systems to support and optimize Credit Union business processes. Perform system configuration for existing and new application systems supporting Credit Union business processes which are enterprise-wide in scope and large in complexity. Performs as a subject matter expert for at least two major Credit Union system (examples include but are not limited to the core financial systems, Internet Mobile Banking, lending applications, mortgage origination system, front-end applications, Enterprise Content Management, and Customer Relationship Management (CRM) system. Performs as a subject matter expert and assist in the cross-training of application and interfaces with department peers. Develops an understanding of internal and/or external customer business requirements. Assists in the research and design of tactical and strategic system solutions for business process and/or efficiency opportunities. Provides 3rd tier problem resolution assistance for system deficiencies or errors and coordinates the prompt diagnosis and resolution of application system issues that have an impact on the production environment and document management of the Credit Union business departments. Coordinates with the application vendor/development team to resolve problems and trouble tickets. Maintains application performance and integrity during ongoing development, modification and support processes. Works directly with the vendor to obtain package application support. Works with business operations analysts and the Quality Assurance team to assist in the development of departmental testing requirements for applications programs and coordinates completion of change management control processes related to the production and test environment. Investigates, implements, and maintains correction and lead recovery processes and activities for the application or data. Collaborates with the business operations analysts and technology teams in the development, testing and implementation of new applications, existing application upgrades and new application releases and participates in large group projects under the direction of an assigned Project Manager as appropriate. Works with analysts in supporting end-user requests, assists in change management controls of the production environment. Closely works with the Database Administrator building SQL scripts, maintaining application databases and recovery processes and activities for the application of data. There are periods when extended hours are required to meet deadlines, and when incumbent will be "on call" for system problems encountered at any time; 24 hour per day, 7 day per week. Remains competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Information Technology team. Performs other duties as assigned. All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work. To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates. The Risk team serves as the second line of defense by providing risk oversight

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