Senior Front-Of-House (FOH) Executive

Responsibilities

• Maintain high standards of client servicing and patron experience.
• Oversee event operations, including planning and casual staff management.
• Prepare cost estimates for potential hirers.
• Plan and customize manpower deployment for events.
• Planning of event logistics allocation, liaising with other departments as needed.
• Prepare event-related documentation and coordinate operational execution.
• Recruit, train, and manage FOH casual staff, including conducting event briefings.
• Develop usher training materials and conduct annual training sessions.
• Coordinate with official caterers to ensure seamless execution of catering set-ups.
• Assist in developing and managing outsourcing contracts.
• Serve as the liaison for ticketing matters with appointed ticketing agents.
• Support StarTix ticket sales inquiries and refund requests.
• Generate daily ticket sales reports and other finance-related reports for StarTix events.
• Assist in managing and updating the StarTix website and social media platforms.
• Monitor and manage the departmental budget.
• Handle procurement of departmental items.
• Address feedback from patrons and hirers professionally.
• Assist in managing guided tour bookings and conducting tours.
• Contribute to the development of departmental policies and procedures.
• Work on ad-hoc projects and tasks as assigned by the department head.

Requirements

• Diploma or higher in Events Management, Marketing, or a related discipline.
• 3-5 years of relevant experience in venue operations, front-of-house, or customer service.
• Proficiency in Microsoft Office applications.
• Strong customer service, interpersonal, and communication skills.
• Ability to lead and manage a team of casual staff.
• Willingness to work irregular hours, including shifts, weekends, and public holidays.

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