Director of Residence Services and Student Support

About the role

Location: London Campus Benefits: The university supports staff maintaining a good work/life balance, offer flexible working and parental leave opportunities, an Employee Assistance Programme which provides free, confidential advice on both home and work concerns as well as optional private medical insurance, season ticket loans and being part of the cycle to work scheme. Reports to: Senior Director for Student Life and Dean of Student in Boston Start: 1st August 2026 The role With dual reporting to the Senior Director for Student Life in London and the Dean of Student in Boston, the Director of Residence Services and Student Support hold co-equal accountability for two distinct but interrelated functions: residential operations serving approximately 1,000 mobility programme students living across multiple residence halls - the residential population is exclusively a mobility cohort; and student support services extending to the full London campus student population, including undergraduate, postgraduate, degree apprenticeship, and mobility programme students regardless of whether they live in university accommodation. The Director supervises the Head of Residence Services and the Head of Student Support. This role requires strategic collaboration across Student Engagement, and Academics in London, and Student Life throughout the Network to create a seamless student experience in line with Northeastern's goals. The Director ensures operational excellence in mobility housing services alongside strategic oversight of a robust, proactive, and campus-wide student support function. The Director is also responsible for staff development, fiscal management, assessment activities, and serving as part of the on-call rotation for escalated incidents. Duties and Responsibilities: 30% - Residential Experience and Community Development Provide strategic leadership for the residential experience function across the London student population, delivered through the Head of Residence Services. Set strategic priorities, hold the Head accountable for operational delivery, and act as the senior escalation point for complex or high-risk operational matters. The day-to-day management of residence halls, staff rotas, and student-facing processes sits with the Head of Residence Services; the Director provides strategic direction and ensures the function has the capacity and resource to deliver effectively. Hold strategic accountability for the health of the following sub-functions: residence life and community development; housing operations and student placement; mobility programme residential provision; and on-call and out-of-hours staffing arrangements. Ensure residential provision meets the distinct needs of each student cohort - including the specific characteristics of mobility programme students (short duration stays, first-time international experience, and transition support needs) 30% - Student Support, Wellness, and Case Management Provide strategic leadership for the student support function across the full London student population, delivered through the Head of Student Support. Set strategic priorities, hold the Head accountable for operational delivery, and support the DSL and relevant professionals in complex or high-risk cases. The DSL role is held by the Head of Student Support; the Director provides managerial backing and ensures the DSL has the capacity and resource to fulfil their statutory responsibilities. Hold strategic accountability for the health of the following sub-functions: mental health and counselling; disability support and reasonable adjustments; SpLD advisory services; the SVLO function; the Report and Support platform; and Support to Study processes. Ensure provision meets OfS Condition B3 requirements, is delivered equitably across all cohorts, and that Clery Act and OfS and OfSTED reporting obligations are met. 20% - Management, Supervision, and Training Provide leadership, supervision, and training for the Head of Residence Services and Head of Student Support, along with their teams. Develop and monitor departmental goals, objectives, policies, and procedures guiding employee performance, special projects and initiatives, crisis response protocols, fiscal planning, and strategic assessment of departmental activities. Ensure staff are developing professionally and meeting performance expectations. Lead employees while actively supporting a positive team culture. Provide effective performance management with measurable goals, clear expectations, and regular feedback. 10% - Housing Operations and Management Through the Head of Residence Services, oversee the full remit of housing operations, which operates across two distinct areas. First, direct management of residential operations for mobility programme students: housing assignments, billing, cohort arrival and departure logistics, and building provider relations. Given the cyclical, high-volume nature of mobility cohort arrivals, ensure mov

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at Northeastern University London? Share your experience