IB Operations - Client Connectivity Specialist

About the role

Your role : Are you incredibly organized with an eye for detail? Do you have a high client service orientation and a high risk awareness? We're looking for someone like that to: - deploy connections of e-trading platforms to external connectivity partners; - conduct and support FIX certification and UAT testing to external clients; - set up and maintain the entitlement on e-trading platforms for external clients; - support e-trading connectivity for internal business lines and external partners; - support transaction execution and notification processes for internal business lines and external clients; - contribute to continuous improvement of processes and services . Your team : - You'll be part of the Integrated Client Lifecycle Services team under IB Operations, your working place is UBS Singapore. - The Client Connectivity specialist provides "one-stop" service to IB FRC eTrading clients, which includes managing the onboarding and off-boarding projects on UBS FRC ecommerce trading platforms; conducting clients UAT activities, supporting clients trading and STP on/with UBS ecommerce trading platforms . - The team has good knowledge of UBS FRC ecommerce systems and business flows, well understood FIX protocols, familiar with network connections and STP components. - The team has deep working relationship with FRC eSales teams and eTrading teams, IT support & development teams, and other client services teams in the firm. The team has to communicate with external clients and connectivity partners directly . Your expertise : You have: - proven experience in client service (ideally in e-banking); (3+ years experience) - knowledge of a broad range of asset classes, preferably FX Cash, FX Derivatives, Algorithm Trading, Rates & Credit, as well as front to back trade lifecycle knowledge; (3+ years experience) - good knowledge and working experience for FIX protocols; (3+ years experience) - good knowledge and working experience for network connectivity technology; - experience of certification for FX, Rates & Credit and Algorithmic Trading products, familiar with major vendor trading platforms functionality of FX, Rates and Credit and Algorithmic Trading; (3+ years experience) - capability of analyzing and problem solving, able to work on products and processes of medium complexity; - excellent communication skills, confident and able to clearly articulate complex and time sensitive solutions; excellent in business writing in English and Chinese, also speaking fluent English and Mandarin Chinese; - additionally (better to have), experience of process automation and digitalization project. You are: - a self-starter who can work well with minimal supervision (you can micromanage yourself) - a skilled written and verbal communicator - a dedicated team player with a can-do attitude - a sustainable self-development - a self-driven person in work efficient and process automation For more information about how UBS processes your data including how we protect your data, your rights in respect of your data and contact details of the Group Data Protection Office, please refer to the UBS Candidate Privacy Notice here.

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