Product Operations - Dedrone

Responsibilities

• Reports to: Sr. Product Manager II
• Direct Reports: N/A
• New Product Introduction (NPI) Coordination: Serve as the Product organization's operational lead for NPIs, coordinating timelines, dependencies, and handoffs between Engineering, Manufacturing, Supply Chain, QA, and Support. Track and communicate readiness milestones.
• Sustaining & Field Issue Management: Own the operational response to field issues, RMAs, and sustaining engineering requests. Coordinate between Customer Support, Engineering, and Supply Chain to resolve issues and feed lessons learned back into the product development process.
• Third-Party & Starlink Hardware Programs: Manage the operational aspects of Dedrone's third-party hardware programs including Starlink connectivity, integrated radars, cameras, and mitigators. Coordinate with 3P vendors on supply, certification, and field support.
• Deployment-to-Roadmap Feedback Loop: Close the loop between field deployments and the product roadmap. Aggregate deployment data, field feedback, and support trends to inform product priorities and engineering improvements.
• Process Development: Build and refine the operational processes, templates, and tools needed for a scalable Product Operations function. Document and standardize workflows for ORPs, COPs, NPIs, and sustaining operations.
• Cross-Functional Coordination: Work closely with Product Management, Hardware Engineering, Software Engineering, Manufacturing, Supply Chain, QA, Customer Support, Field Services, and Partners to ensure seamless product delivery and operational excellence.
• What You Bring
• Bachelor's degree in engineering, operations, supply chain, business, or related field.
• 3-4 years of experience in product operations, technical program management, NPI management, or a similar role in a hardware+software technology company.
• Strong experience with new product introduction processes, operational readiness, and launch coordination.
• Demonstrated ability to coordinate across engineering, manufacturing, supply chain, and support organizations.
• Experience managing RMA processes, field issue resolution, and sustaining engineering workflows.
• Strong project management skills with the ability to track complex, multi-workstream programs.
• Excellent cross-functional communication and stakeholder mana

Benefits

Additional Information

Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Dedrone, now part of Axon, is the global leader in smart airspace security, protecting critical infrastructure, military assets, and public spaces from drone threats. Our counter-unmanned aircraft systems (C-UAS) combine advanced RF sensors, radar integrations, AI-powered detection and classification software, and a unified command-and-control platform to provide complete airspace awareness and response capabilities. As Dedrone scales rapidly within the Axon portfolio, we are investing in dedicated Product Operations capacity to match the complexity and pace of growth.

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