Client Services Manager

Responsibilities

• Coordinate day-to-day client services and staffing needs
• Manage urgent scheduling issues and changes in the field
• Partner with office and field teams to support high-quality service delivery
• Build strong relationships with clients, families, staff, and community partners
• Monitor caseload performance, authorizations, and key operational metrics
• Address challenges directly, make decisions independently, and drive solutions

Requirements

• Bachelor's degree
• Strong communication, judgment, and decision-making skills
• Experience in service coordination, staffing, operations, healthcare, home care, or another fast-paced people-focused setting preferred
• IDD experience preferred, but not required
• Supervisory or leadership experience is a plus
• Strong computer skills required
• What sets the right candidate apart
• Teachable and open to feedback
• Able to operate independently without constant direction
• Calm under pressure and effective in difficult situations
• Focused on accountability, problem-solving, and follow-through
• Why BAYADA
• Weekly pay
• Monday-Friday schedule
• Strong local office culture
• Growth opportunities
• The support of a mission-driven organization built on compassion, excellence, and reliability
• If you're a strong communicator and problem solver who wants to grow into a meaningful leadership role, we'd love to connect.
• As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
• BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here .

Benefits

Additional Information

BAYADA is seeking a confident, solutions-oriented Client Services Manager for our Blue Bell, PA Habilitation Office . This role is ideal for someone who can think independently and lead with sound judgment in a fast-paced environment. We are looking for a strong operator who knows how to solve problems, hold boundaries, and keep services moving forward.

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