Senior Team Lead - Process Quality

Benefits

Additional Information

Job Description: Performing audits and calibration on scheduled audits Executing root cause analysis of CSAT Survey results Compiling reports for our representatives and management team Regular reviews of colleagues on their auditing performance that are effective, clear and inspire our colleagues to continue towards greatness Identifying training opportunities and working in partnership with the training Collaborating as an EM team to report our monthly metrics and to drive initiatives Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions with collaboration with the operations team; escalating unresolved issues. Working closely with supervisors from all shared service centers to support our colleagues Other quality assurance related duties as deemed necessary Eligibility Criteria: Open to all 1S to 3S patient advocates only in CRC Must have at least 6 months of tenure and holds regular employee status Holds a Performance Rating of "Consistently Meets Performance" or higher Has no active disciplinary record (Verbal Warning or above) Has no active or ongoing ER/ Ethics case and has not been found guilty of any Ethicspoint case Not currently enrolled in Performance Improvement Plan (PIP) 95% or higher Attendance score in each month 90% or higher Quality score in each month No call outs/escalation from internal/external stakeholder Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests. Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits. What's in it for you? - Competitive Total Rewards Package - Target variable incentives - Medical Plan (HMO) from Day 1 of employment with free dependents - Life insurance - Paid Time-Off Benefits - Sick Leave Conversion - Night Differential offered - Employee Referral Program - All Mandatory Statutory Benefits R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, or any other characteristic protected by local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. Visit us on Facebook: https://www.facebook.com/r1rcmphilippines #R1Philippines #AllTogetherBetterinR1PH

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