Technical Integration Specialist - CardPointe (Production Support)

Responsibilities

• Collaborate as a key member of a cross‑functional team, adapting effectively to changing priorities while driving results.
• Act as the primary lead for the delivery and execution of complex CardPointe integrations and production initiatives.
• Serve as a technical expert on CardPointe integrations, products, and services for internal teams and external partners.
• Consult with stakeholders on technical design, integration approaches, and production readiness.
• Function as a liaison between development, infrastructure, support, and business teams to meet project and client needs.
• Participate in client, team, and stakeholder meetings to set expectations, encourage collaboration, and communicate status and outcomes.
• Partner with client implementation teams to coordinate integration execution, transition solutions into production, and ensure timely, successful delivery.
• Own and manage client production issues end‑to‑end, including troubleshooting, coordination, documentation, and stakeholder communication.
• Support production testing, and critical production issues, which may require after‑hours or weekend support as needed.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
• Experience you'll need to have:
• Payments Expertise: At least 3 years of experience in Payments Processing (spanning merchant, back-end, and gateway) or in specific API Integration roles.
• Integration & Support: A strong background in technical integrations, specifically supporting Developers and ISVs.
• Technical Integration Knowledge: Hands-on experience working with payment gateway APIs and a deep understanding of the Software Development Lifecycle (SDLC).
• Web & Data Fundamentals: Intermediate knowledge of SQL, HTML, and CSS, or a demonstrated ability to learn new technical languages quickly.
• Issue & Knowledge Management: Proficiency in logging, tracking, and managing escalations in Jira, along with experience creating and maintaining technical documentation in Confluence.
• Systems Proficiency: Familiarity with Salesforce (or comparable CRM/case-management platforms) and intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Foundational Innovation: As this is a new team, you must be a critical thinker who is innovative with workflows and ready to help establish and standardize team processes.
• How you'll work:
• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.
• Sponsorship:
• Benefits at Fiserv:
• Fuel Your Life program to support your physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers' extra effort with points redeemable for rewards
• Eight Employee Resource Groups to foster a collaborative culture and expand your network
• -Unparalleled professional growth with training, development, and internal mobility opportunities
• Medical, dental, vision, life, and disability insurance options available from day one
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Tuition assistance and reimbursement program
• Paid parental, caregiver, and military leave
• #LI-SH2
• This role is not eligible to be performed in Colorado, California, District of Columbia,

Benefits

Additional Information

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Technical Integration Specialist - CardPointe (Production Support) About your role: This role serves as a technical subject matter expert for the CardPointe gateway, supporting ISV partners and integrators in the production environment. The position requires deep understanding of CardPointe products, APIs, and integration patterns, along with awareness of the broader business, operational, and support ecosystem. The role partners closely with internal and external stakeholders to consult on technical design, support live integrations, and troubleshoot production issues through resolution.

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