Service Manager, Türkiye

Responsibilities

• Commercial & Financial Management
• Take full responsibility for the P&L management of the service department
• Optimize service profitability and margin structure
• Develop the spare parts pricing strategy and conduct inventory profitability analyses
• Grow the Annual Maintenance Contract (AMC) portfolio and increase contract renewal rates
• Keep warranty costs under control
• Service Operations Management
• Lead and manage the nationwide technical service organization across Turkey
• Develop the regional service structure and establish/strengthen the authorized service network
• Monitor and improve key performance indicators such as SLA compliance, First Time Fix Rate, and MTTR
• Ensure field team productivity and performance management
• Improve service planning and route optimization processes
• Team & Organizational Management
• Manage recruitment, training, and development processes of technical teams
• Establish a performance-based evaluation and KPI system
• Build a high-performance technical team structure
• Strategically optimize the authorized service network
• Develop technical and commercial competencies in parallel
• Establish a strong field leadership team
• Customer Management
• Conduct regular visits to critical and strategic customers
• Effectively manage complaint handling and escalation processes
• Develop long-term service strategies for key customers

Requirements

• Preferably holds a degree in Engineering
• over 7 years of experience in industrial machinery or similar equipment sectors and minimum 5 years of field service team management experience
• Proven leadership experience in service operations
• Experience managing P&L and making commercial decisions
• Established a KPI-driven performance culture
• Proficient in ERP and service management systems
• Experience managing nationwide operations across Turkey
• Fluent in English
• Why This Role?
• This position goes beyond a traditional technical management role; it represents a business unit leadership opportunity at the very heart of the company's growth strategy.
• Within the dynamic landscape of the industrial cleaning market, it offers the opportunity to transform operational strength into commercial success.
• Let's create a cleaner future together
• Are you ready to make a change for a cleaner future ?
• About Nilfisk
• We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender-identity or expression, sexual orientation, and age.
• Job applicant FAQ
• Do you have questions regarding the recruitment process or alike? Please visit our FAQ for job applicants .

Benefits

Additional Information

We are looking for a Country Field Service Manager who will lead our field service operations across Turkey with a strong commercial acumen, combining technical excellence with customer satisfaction and sales growth. This role goes beyond managing field teams. The Service Manage r will transform the field service department into a key driver of our sales strategy and a direct revenue-generating function, ensuring that operational performance actively supports business growth and customer satisfaction. Our aim is to transform service operations into a profitable and sustainable business model; manage technical service, spare parts, and maintenance contract processes with a strong commercial mindset; ensure operational excellence while increasing customer satisfaction. This role aims to reposition the service department to a strategic profit and growth driver business.

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