Customer Success Associate II, Resource Advisor Plus

External

Schneider Electric · Monterrey, Mexico

Full-timeOn-site2mo ago30+ days old, may be filled

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Responsibilities

Product Mastery : Act as the primary technical partner for customer program leads. You are the "anchor" for the account's operational health, ensuring that technical requests are prioritized and that the customer has a consistent, expert point of contact for all platform-related needs.
Product-Led Value Realization: Drive the technical success of enterprise accounts by ensuring users are meeting defined Product Maturity Milestones. You will focus on deepening feature adoption, moving users from basic data visibility to high-value analytics and automated reporting workflows.
Technical Success Planning: Develop and execute Success Plans that align a customer's technical requirements with platform capabilities. You will provide the technical "how-to" guidance that ensures the clients are able to effectively leverage our platform to achieve their objectives.
Internal Product Advocacy: Serve as the "Voice of the User" to our Engineering and Product teams. You will synthesize field-level feedback into data-backed requirements, ensuring the product roadmap reflects the operational needs of our enterprise-scale users.

Benefits

Experience: 4+ years of experience in Customer Success, Technical Account Management, or SaaS Implementation for complex B2B enterprise products.SaaS Tooling (Required): Hands-on proficiency with Pendo (behavioral analytics and pathing) and Zendesk (support workflows and ticket analysis). You must be able to use these tools to build a data-driven narrative of account health.Value Realization Skills: Proven ability to define and track Technical Success Criteria (e.g., seat utilization, feature-adoption rates, and data-entry completeness).Analytical Rigor: A track record of using data-driven insights to manage a portfolio, identify "at-risk" accounts, and drive proactive engagement.Relationship Management: Experience navigating multi-level, technical relationships within global organizational structures to drive software adoption and user satisfaction.Education: Bachelor's degree in Business, Information Technology, or a related fieldLet us learn about you! Apply today.Looking to make an IMPACT with your career?IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect

Additional Information

As a Customer Success Associate for Resource Advisor Plus at Schneider Electric, you will be the operational engine for our enterprise partnerships. Resource Advisor Plus helps large organizations effectively manage their Sustainability, Carbon & Energy Management priorities effectively. Working alongside our Client Managers, your mission is to drive platform adoption, technical health, and product-led value realization across a portfolio of complex global accounts. We are looking for a data-driven relationship manager experienced in leveraging product mastery to help clients maximize feature utilization and user proficiency. While you will work within the carbon management space, your expertise is in the software journey. You will leverage your familiarity with the Sustainability, Carbon & Energy domain to understand the user's context, and your impact is measured by how effectively you move customers through the product maturity curve.

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