Program Manager - Federal Government Agency

About the role

Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview The Program Manager is responsible for overseeing Motorola's programs and contracts with multiple Federal Government Agencies and the internal WAVE Team located in Washington D.C. This leadership role directs a team that provides comprehensive service delivery, contract compliance, project management, engineering, and personnel management to these customers. The Program Manager manages and leads all business aspects, services, and deliverables between these customers and the program teams, overseeing a staff of engineers, technical managers, project managers, technical resources, and administrative personnel. Job Description This Program Manager position has oversight over all contracts and work for the Federal Government Agencies as it relates to Motorola contracts. This position manages teams that provide a variety of services including and not be limited to inventory, radio programming, projects, field work, infrastructure, hardware and software sustainment, support, maintenance and upgrades, cyber security, maintaining equipment and related inventories, spectrum management, support at NSSE events and other functions. This position also supports and oversees all contracts between Motorola and the Federal Government Agency involving communications, inventory, projects, hardware and software and any other related services under current or future contracts. This senior leadership position holds comprehensive oversight and strategic responsibility for all contractual agreements and operational engagements between Motorola Solutions and the Federal Government Agencies. The role is critical in ensuring the seamless delivery of mission-critical communication solutions and services to a pivotal federal agency. The Program Manager must be driven and a strategic leader with 10+ years of experience leading large, complex teams and projects. Proven ability to manage personnel, cultivate positive customer relationships, and administer budgets effectively. Exceptional communication, problem-solving, and risk management skills are essential, as is the ability to build high-performing teams and deliver results-oriented leadership. Strong data analysis skills are crucial for measuring team performance and achieving customer goals. Education: A four-year degree is required, preferably in a technical field, management, or leadership. Relevant experience may be substituted for the degree. Management & Leadership: 10 years of proven management and leadership experience in leading large systems, technical, service delivery, or operational teams, with a demonstrable track record of successful outcomes. Personnel Management: 10 years of experience managing personnel, including hiring, firing, employee evaluations, discipline, coaching, and mentoring. Customer Relations: 5 years of experience in positive customer relations and/or account management, with demonstrable examples of high customer satisfaction ratings based on performance and service delivery. Financial & Budget Management: 5 years of experience in preparing, administering, and accurately forecasting budgets. Must demonstrate the ability to accurately hit financial milestones, manage project costs, and meet quarterly and annual financial targets and goals. Project Management: 5 years of project management experience on large, complex projects, including the development of schedules, plans, financial planning, and risk mitigation. Experience must include developing related artifacts such as implementation plans and resource planning. PMP certification is preferred. Strategic Planning: 10 years of experience in strategic planning, goal setting, managing, tracking, and leading teams to achieve organizational goals. Key Competencies and Skills Communication: Excellent oral and written communication skills are essential. Software Proficiency: The ability to use standard business software (e.g., Google Suite, email, spreadsheets, scheduling software). Organizational & Prioritization Skills: The ability to multi-task and reprioritize action items and tasks daily. Ability to prioritize tasks for the team, oversee, and track the progress of deliverables and goals. Problem-Solving & Risk Management: Excellent problem-solving skills. The ability to identify, develop, implement, track, refine, and adjust a risk mitigation plan to ensure successful outcomes while minimizing risks to programs, projects, and financials. Team Leadership: The experienc

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