Primary KYC Specialist

About the role

Growe welcomes those who are excited to: Manage the flow of incoming documents for primary user verification; Manually process KYC documentation, primarily for clients; Process and review verification results received from third-party identity verification providers, making approval or escalation decisions where required; Define the required set of documents for user verification; Detect fraudulent activity in identity, payment, and residence documents, as well as identify inconsistencies in automated verification results; Adhere to the expected quality control standards for daily tasks, meet target SLAs, and manage workload efficiently; Identify primary fraudulent activities and contribute to the development of effective fraud prevention controls; Ensure the completeness and accuracy of data provided by clients; Advise clients on missing KYC documents and verification requirements; Make decisions on the approval of clients' KYC documentation and third-party verification outcomes; Utilize various CRM systems and identity verification platforms effectively. We need your professional experience: Proficiency in English at an intermediate level or higher; Ability to process large volumes of data in a short period; Ability to work within a rotating shift schedule; Relevant previous experience in the field of customer care/customer onboarding/customer experience; Understanding of basic KYC and AML procedures. We appreciate if you have those personal features: Exceptional attention to detail and accuracy; Ability to stay focused and productive while performing repetitive tasks; Strong sense of responsibility, punctuality, and self-discipline; Ability to work efficiently under pressure and consistently meet SLA targets. We are seeking those who align with our core values: GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals; DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success; BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

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