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Associate Authentication Analyst

External
digicert logoDigicert · Lehi, UT
Full-timeOn-site2w ago
ComplianceDNSSAFe
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About the role

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today's threats and prepare for a quantum-safe future at www.digicert.com Job summary DigiCert is looking for a detail-oriented, energetic Authentication Analyst to join our team. The Authentication Analyst will be responsible for ensuring the quality of our internal and customer-facing validation products for the DigiCert software. This includes executing validation scripts, reviewing completed test results, and packaging them into a Transferable validation product.

Responsibilities

  • Project a professional company image through phone, chat and email interactions.
  • Recognize, document and alert supervisors of trends in customer calls.
  • Research customer organizations and verify organization contact details online.
  • Answer pre-sales and customer inquiries via phone, email, and live chat.
  • Analyze validation test data to determine whether systems or processes have met validation criteria or to identify root causes of production problems.
  • Coordinate the implementation or scheduling of validation testing with affected departments and personnel.
  • Study product characteristics or customer requirements and confer with management to determine validation objectives and standards.
  • Create, populate, or maintain databases for tracking validation activities, test results, or validated systems.
  • What you will have
  • High School Diploma or equivalent.
  • 1+ year of experience in customer service.
  • Comfortable working on a computer daily and conversing over the phone and through email.
  • Strong oral, written and interpersonal communication skills.
  • Proficient knowledge of Microsoft products and other applicable software or applications.
  • Detailed-oriented with excellent organization skills.
  • Self-motivated, manage your time well, and get things done.
  • Team oriented and ability to work with people from diverse backgrounds.

Requirements

  • Bachelors degree in IT, Computer Science, or other technical degree.
  • 2+ years of experience in a customer service role within the tech industry.
  • Excellent knowledge of Microsoft products and other applicable software or applications.

Benefits

Competitive compensation and comprehensive health, dental, and vision coverageRetirement savings programs with company matching (401(k) or RRSP)Generous paid time off, including holidays, and vacationPaid parental leave and family support benefitsLife and disability coverageFlexible spending and health savings options (where applicable)Health and wellness support, including gym reimbursement and wellness programsEmployee Assistance Program with 24/7 confidential support for employees and familiesEducation assistance and professional development opportunitiesAccess to LinkedIn Learning and continuous learning resourcesEmployee referral bonus program and additional company perks and discountsBusiness travel insurance and global employee support programs#LI-KK1The annualized base salary range for this position is outlined below.Each candidate's compensation offer will be determined based on factors including experience, skills, qualifications, job duties, business needs, and location. For roles that include additional compensation components, total compensation may include base pay, bonus, equity, or other incentives.For more information regarding our comprehensive benefits, see the benefits section.Base Salary$40,012.80 - $41,998 USDHealth insuranceDental insuranceVision insurance401(k)Paid time offFlexible scheduleEquity / stock optionsPerformance bonusParental leave

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