General Manager (Sushi Yoshitake NYC)

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We are seeking to hire dynamic and experienced team members to join our award winning hospitality team as Gracious Hospitality Management expands our operations to our newest project, 550 Madison. Gracious Hospitality Management's 550 Madison project is their most ambitious to date: a multi-level, 15,000-square-foot dining destination inside the iconic landmark Sony building. The project brings together three distinct concepts - the second New York location of the Michelin-starred COTE Korean Steakhouse, an all-day multi-bar and dining concept, Bar Chimera, and an intimate sushi restaurant led by Michelin-starred Chef Masahiro Yoshitake, Sushi Yoshitake. Designed by Rockwell Group, with Yoshio Itai collaborating on the sushi concept, 550 Madison is set to redefine immersive, transportive dining in Midtown Manhattan. Job Summary: The General Manager "GM" is responsible for leading all team members in running an efficient and profitable operation, managing day-to-day operations, maintaining high service quality standards and customer satisfaction levels, ensuring the highest standard of safety and sanitation, and fostering a positive work environment with high employee morale. Essential Job Duties & Responsibilities: Job duties and responsibilities include, but are not limited to the following: Hospitality: Promotes the core values and culture of Yoshitake, including but not limited to excellence in food and beverage, service, and hospitality. Leads service as a section manager. Actively engages in all steps of service including initial greet, menu spiels, order taking, beverage service, food presentation, grilling, check handling, and fond farewells. Liaises between the FOH and culinary team during service. Develops positive customer relationships and addresses customer service needs. Responds efficiently and accurately to customer complaints and reviews. Finance: Develops and executes sales and profit plans in line with budgetary goals. Ensures, and is accountable for, profitability of the store by growing sales and controlling cost of goods. Directs and oversees ordering and inventory management for all departments of the restaurant. Maintains and utilizes daily, weekly, quarterly and annual financial reporting tools as directed by the Director of Operations and Financial Controller. Ensures proper team member coverage per the needs of business while maintaining target labor costs. Oversees all cash management functions; Maintains proper loss prevention standards, including reviewing cash handling procedures, deposits and safe procedures. Review daily time punches for accuracy; address time clock abuse (clocking in early or late) via coaching and/or documentation. Operations: Oversees daily restaurant administration including payroll, opening/closing administration, service floor plans, daily walkthroughs, etc. Manages hourly employees in their daily responsibilities at Yoshitake, providing clear, effective direction. Creates systems of accountability and provides consistent feedback, coaching, and disciplinary action as needed. Performs all back office POS functions including employee profile and menu creation. Plans, executes and communicates all promotions and company information effectively and efficiently. Conducts Department of Health ("DOH") walk-throughs multiple times per day when on duty to ensure DOH compliance; Address all DOH violations immediately. Promotes and practices safe work habits, identifies and resolves potential safety hazards; Documents accidents, conducts initial investigation and determination of root cause of safety incidents in the interest of maintaining a safe work environment. Ensures that all team members are educated on our products and services. Oversees a regular schedule of service classes open to all employees. Ensures that all Yoshitake drink and food recipes and procedures are followed, maintaining the highest quality and consistent product standards. Approve any maintenance or repairs needed to keep the property in tip top condition within the budget. Participate in community events and helps to ensure corporate social responsibility goals of the company are met. Maintains knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies. Staff Management: Hire, train, supervise, manage, coach, counsel, and evaluate all hourly and salaried Yoshitake employees. Acts as role model for outstanding service; continuously works to elevate service standards, and personally embodies hospitality in daily actions. Consistently monitors, coaches and encourages management team and hourly service employees to meet Company's service standards. Resolves team member or customer conflicts consistent with Yoshitake's complaint handling guidelines. Directs office administrator on postings for open positions and inte

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