Field Services Warrant Lead - IR East

Responsibilities

• Manage and execute technical warranty activities including fault diagnosis, component replacement, and coordination with engineering for root cause analysis.
• Oversee minor maintenance contracts ensuring timely service delivery, adherence to scope, and compliance with safety and quality standards.
• Maintain accurate documentation of warranty claims, service reports, and failure trends for analysis and reporting.
• Resolve escalated service issues and ensure customer satisfaction
• Support field validation and endurance trials of new components and retrofits.
• Ensure compliance with RDSO guidelines, Railway Board protocols, and internal service standards.
• Train and guide site technicians on warranty procedures, documentation, and technical updates.
• Ensure compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Ensure adherence to Wabtec safety standards, promote a safety-first culture across all field teams.
• Education/Training
• Bachelor's degree or Diploma in Mechanical/Electrical/Electronics

Requirements

• 8-15 years of experience in railway field services with strong exposure to warranty management and maintenance operations.
• Familiarity with ERP systems, service analytics, and failure reporting tools
• Sound understanding of warranty & maintenance schedules (IOH, POH) terminology of Railways and Metro Railways
• Ready to travel frequently
• Excellent communication skills with written and verbal proficiency in English and Hindi. Regional language will be an added advantage.
• Competence
• Strong coordination, documentation, and communication skills
• Strong analytical skills, Flexible attitude to work in changing environment
• What could you accomplish in a place that puts People First?
• At Wabtec, it's not just about a job - it's about the impact you make. When our people come together, we're Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.
• If you're ready to revolutionize how the world moves for future generations, Wabtec is the place for you.
• Who are we?
• Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We're lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.
• Culture powers us and the possibilities.
• We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We're building a culture where leadership, inclusion and your unique perspective fuel progress.
• We're proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.
• Need accommodation? Just let us know - we've got you.

Benefits

Additional Information

Key missions of the position: Field Service Warranty Site Manager is responsible for managing technical warranty operations and minor maintenance contracts at designated railway sites. With a focus on resolving field failures and ensuring compliance with warranty terms, the role supports system reliability, customer satisfaction, and smooth execution of service obligations in coordination with depot teams and OEMs.

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