Infrastructure Operations Program Manager

About the role

As the Infrastructure Operations Program Manager , you will be responsible for operationalizing and scaling CoreWeave's bare-metal support program globally, initially focusing on the team's data program. You will lead a pivotal function, serving as the liaison between clients, internal teams, and external vendors to ensure effective data analysis and reporting. You will drive data-first management of client relationships and enable cross-functional partnerships to improve new and existing operational processes and tools. In this role, you will: Own and evolve data processes and tooling across all support workflows, including break/fix, incident response, maintenance, RMA, and customer escalations. Drive operational insights through data , improving how we collect, structure, and analyze information to surface trends, enforce accountability, reduce repeat issues, and proactively report on program performance. Partner cross-functionally with engineering, operations, vendors, and customers to align on data definitions, reporting standards, and workflow instrumentation. Partner with data teams to build and maintain scalable data models and reporting layers , working with both structured and unstructured data to create reliable tables, views, and dashboards. Transform ad hoc processes into standardized workflows , enabling consistent tracking and measurement across regions, vendors, and customers. Develop and operationalize key metrics and dashboards , including backlog, SLA adherence, resolution time, vendor performance, and overall program health. Enable a metrics-driven operating model , helping the organization transition toward data-informed decision-making, faster time-to-resolution, and improved customer experience. Continuously identify gaps and opportunities in tooling, reporting, and workflows, and lead initiatives to improve operational efficiency and visibility. Fill additional scope of operational program management as the team's needs shift and evolve.

Requirements

• 3+ years of program or operations management experience in cloud infrastructure, datacenter operations, or high-performance computing environments.
• Strong ability to bridge operations and data , with hands-on experience in support environments, data analysis, reporting, and visualization across multiple systems and sources.
• Experience working with support or service delivery environments (e.g., ticketing systems, incident management, escalation workflows).
• Proficiency in working with structured and unstructured data , including building datasets, defining metrics, and ensuring data quality and consistency.
• Demonstrated ability to design and implement scalable processes and workflows , turning ambiguity into repeatable, measurable systems.
• Familiarity with cloud computing concepts, containerization, and/or infrastructure hardware environments .
• Working knowledge of hardware troubleshooting and datacenter operations is a strong plus.
• Excellent communication and stakeholder management skills , with the ability to work effectively across technical and non-technical teams, including external partners.
• Proven problem-solving mindset , with the ability to operate effectively in fast-paced, evolving environments.
• Experience creating clear, customer-facing reports and documentation that translate operational data into actionable insights.
• Applicants must have work authorization that does not require sponsorship now or in the future.
• Wondering if you're a good fit? We believe in investing in our people and value candidates who bring unique backgrounds-even if you don't check every box. Here are a few qualities we've found make someone successful on our team. If some of this describes you, we'd love to talk.
• You're curious about Kubernetes, Docker, and containerized infrastructure
• You have strong

Benefits

Additional Information

CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at www.coreweave.com .

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