Sr Program Manager
External
Chewy · Plantation, FL$119K–$190K/yrFull-timeOn-siteToday
AuditingLeadership
Prepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
About the role
Lead design and execution of quality programs for Customer Service, including Secret Shopper experiments, AI-driven quality models, SOPs, auditing, reporting, and CSAT goal ownership. Partner cross-functionally to implement initiatives from ideation through sustained program health and present insights to senior leadership.
Your Match
How well this role fits your profile.
Company Intel
What employees say
Worked at Chewy? Share your experience