UI/UX Designer - AI-Native Healthcare SaaS - Zenara Health

About the role

## About the Company Zenara Health is a technology-oriented mental healthcare organization focused on enhancing accessibility and quality of mental wellness services. We integrate AI-driven platforms with professional clinical care to offer personalized and effective mental health solutions, fostering a seamless digital experience for both patients and providers. We are a startup, not merely a department. ## About the Role **If you're a designer who needs detailed specifications and pixel-perfect handoffs to start work, or who can't design at AI velocity, this role may not suit you.** Our users are clinicians. They spend their days treating patients with complex psychiatric conditions. When they open Zenara, the interface needs to disappear - no learning curve, no cognitive load, just the information they need to make better clinical decisions. That's the design challenge: make powerful AI tools feel simple for people who didn't go to medical school to learn software. You'll be Zenara's dedicated designer, owning the entire visual and interaction layer of our products. You'll work with our Product lead (Chief of Staff) who sets strategic direction - your job is to bring it to life in AI-native design workflows and ship it with engineering. This means everything: our assessment product, our care/practice product, our platform layer, patient-facing interfaces, clinician dashboards, and AI-powered interaction patterns. You'll design for multiple user types - psychiatrists, practice managers, patients, and billing staff - each with different needs and technical comfort levels. **This is product design with high clinical stakes and AI-native velocity.** Poor UX doesn't just frustrate users - it can impact patient care. You'll need to balance simplicity with clinical depth, speed with accuracy, and innovation with familiarity. And you'll need to design in days, not weeks, leveraging AI tools to iterate rapidly while engineering refines in code. ## What You Will Own ### 1. Product Design Across All Zenara Products You will own UI/UX design for our assessment product, our care/practice product, and our platform layer. Create wireframes, prototypes, and high-fidelity designs. Design every screen, every interaction, every state. ### 2. AI-Native Design Workflows You will rapidly explore, iterate, and validate design ideas using AI tools and prompting-prioritizing speed to usable product over pixel-perfect mockups. Produce "good enough to build" design direction quickly, knowing engineering will iterate and refine in code using AI-assisted development. You'll use AI to accelerate concept generation, variant exploration, and copy iteration, getting to shippable UX in days instead of weeks. ### 3. UX Experimentation and Data-Driven Iteration You will define UX hypotheses and evaluate feature adoption using quantitative signals. Partner with product/engineering to design and interpret UX experiments (e.g., A/B tests, phased rollouts). Extract insights from usage data to inform design iteration - not just qualitative feedback, but hard metrics on what actually works. ### 4. Design System and Component Library You will maintain and evolve the Zenara design system. Define components, patterns, and design tokens. Ensure consistency across all products while allowing for product-specific needs. ### 5. User Research and Usability Testing You will conduct user research and usability testing with real clinical users. Interview psychiatrists, observe workflows, identify pain points, and validate design decisions with actual user feedback. ### 6. Clinical Workflow Design You will design for healthcare users: clinicians who need speed, patients who need warmth, admins who need clarity. Understand clinical workflows deeply enough to design interfaces that support them naturally. ### 7. Accessibility and Responsive Design You will design for accessibility (WCAG compliance) and responsive layouts. Ensure interfaces work for users with disabilities and across different devices and screen sizes. ### 8. Collaboration with Product and Engineering You will collaborate closely with Product (strategic direction) and Engineering (implementation) on sprint deliverables. Balance design ideals with engineering constraints. Ensure designs are implementable and shipped on time. Work in rapid iteration cycles where engineering often refines and improves designs in-code. ### 9. AI Interaction Design You will design AI-powered interaction patterns - chat interfaces, AI-generated content displays, recommendations, and automated workflows. Make AI features feel natural and trustworthy to clinical users. ## Your First 90 Days **Week 1-2:** Immerse yourself. Use Zenara's products. Conduct user interviews with clinical team members. Review existing designs and identify the biggest usability gaps and inconsistencies. Experiment with AI design tools in your workflow. **Month 1:** Establish the design system foundation - core components, color palette, typog

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