Implementation Consultant

About the role

Implementation Consultant Location: UK Remote.50-75% UK travel Direct Reporting Line: VP Customer Success Company Description Thingtrax is a VC-backed UK-based AI company transforming how food manufacturers see, understand, and optimise their production lines. Our focus is on deploying Computer Vision AI Agents that automate critical visual inspection tasks on the factory floor, starting with three core use cases: count, quality, and label verification. These AI Agents integrate seamlessly into existing production environments, delivering instant, actionable insights that enhance accuracy, reduce waste, and ensure compliance. For enterprise customers, Thingtrax offers an optional Line Efficiency layer or integration with existing MES and OEE systems to deliver a holistic view of performance. Our mission is to enable every food manufacturer to achieve world-class operational performance through intelligent automation, replacing manual checks with trustworthy, real-time AI intelligence. Our Values - Be Real - Seek Truth - Take Responsibility - Empower Others - Create Customer Value What we provide - An opportunity to grow your skills with some of the most exciting thought leaders from the technology industry - A collaborative culture where you are supported, given constructive feedback to develop your skills and be part of a team where you can influence change - Work with an industry disruptive solution which has a massive impact on our clients - An industry with a lot of 'white space', selling into organisations that don't currently have a digital solution. - Autonomy and scope to continuously improve our processes, ways of working, and to delight our customers. - Support with training & development to stay ahead of industry trends in technology and operational techniques. The Role We are hiring an Implementation Consultant to own the customer journey from the point a contract is signed through to a fully operational, validated Thingtrax deployment. This role sits within Customer Success and is the critical link between what has been sold and what gets delivered. You will take the baton from Sales and Pre-Sales, lead structured onboarding and discovery with the customer, manage the deployment project, and ensure the solution is embedded into the customer's operation in a way that delivers lasting value. This is a manufacturing-first role. We are looking for someone who understands how food production environments work from the inside, the pressures, the constraints, the compliance requirements, and the people. You will use that knowledge to make our technology land well and stick. This is not a coding or engineering role. This is not a sales role. It is a structured, process-driven position requiring manufacturing credibility, strong project disciplines, and the ability to bring clarity and confidence to customers navigating a significant operational change. Responsibilities Onboarding & Discovery - Take ownership of new customers at contract signature and lead a structured handover from the Pre-Sales team - Run discovery sessions with customer site teams to validate operational requirements, confirm solution scope, and align on success criteria - Identify operational constraints, workflow dependencies, and change management considerations early in the process - Set clear expectations with customers on timelines, milestones, and what good deployment looks like Project Management & Delivery - Own the end-to-end implementation project from kickoff through to go-live and early-stage stabilisation - Manage project scope, timelines, customer communications, and internal resource coordination - Act as the primary customer point of contact throughout the delivery phase, building trust and maintaining momentum - Coordinate with field engineers and technical teams to ensure on-site activities are planned and executed effectively - Track project risk and proactively manage issues before they affect delivery confidence or customer satisfaction Solution Embedding & Validation - Work with customers to embed the Thingtrax Vision AI solution into their operational workflows and standard procedures - Apply lean and process improvement thinking to help customers redesign relevant quality, inspection, or compliance processes around the new solution - Ensure trained models and configured solutions meet the agreed specification and operational requirements before sign-off - Validate go-live readiness and support early-stage stabilisation until the solution is performing consistently - Transition accounts into Business-As-Usual, handing over to the Client Success team with full documentation and context Process Improvement & Best Practice - Develop and refine repeatable onboarding and implementation processes that scale as the business grows - Capture lessons learned and feed insights back into Pre-Sales and Product to improve the end-to-end customer experience - Identify opportunities for solution expansion or deeper adoption w

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