Guest Services Supervisor

Responsibilities

• Oversee daily operations of concierge, club services, and bell teams.
• Supervise and support staff to maintain exceptional guest service encouraging repeat business.
• Assist in scheduling and manage labor costs effectively.
• Conduct training and ongoing coaching for staff development.
• Ensure high guest satisfaction with personalized, efficient service.
• Assist guests with reservations, transportation, and local recommendations.
• Address and resolve guest complaints promptly and professionally.
• Monitor service quality and uphold high standards.
• Coordinate with other departments for seamless service delivery.
• Keep knowledge of local events and attractions up-to-date.
• Maintain clean, organized, and well-stocked service areas.
• Collaborate with the Guest Services Manager to meet department goals.
• Manage guest service materials and supplies inventory.
• Attend meetings and contribute to improvement initiatives.
• Other duties as assigned.
• Your Experience Includes :
• Minimum one year hotel operations experience, preferably in front office, concierge, club, or bell operations.
• Proficient knowledge of all hotel departments, front office operations, guest service standards, and hospitality industry practices.
• Familiar with all aspects of providing superior guest service.
• Proficient in using hotel management software and Microsoft Office Suite.
• Effective organization, communicatio

Requirements

• Inspiring leadership skills to guide and motivate the team in delivering exceptional service
• Guest-focused approach to ensure every guest feels valued and well-cared for
• Highly organized and able to manage daily tasks and seamless coordination with departments
• Effective problem-solving skills to handle guest concerns quickly and professionally
• Knowledge of local attractions to offer personalized recommendations and enhance guest experience
• Veterans and military spouses encouraged to apply

Benefits

Additional Information

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio of hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their "uniquely local" community in order to curate exciting, approachable and local travel experiences for guests. Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

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