Project Manager - SaaS Implementations (Government & Healthcare)

About the role

Alivia Analytics™ is on a mission to bend the healthcare cost curve by using analytic applications and data science to identify cases of fraud, waste, and abuse (FWA). By turning mountains of data into actionable answers, Alivia Analytics™ delivers the accuracy, confidence, and speed needed to solve healthcare payment integrity challenges. Our advanced technology empowers business leaders and experts to move beyond recovery to prevention and simulation. Alivia is proud to maintain the lowest false positive rate in the industry. Position Summary We are seeking a hands-on Project Manager to lead customer-facing SaaS implementations supporting state agencies, Medicaid programs, and government and commercial healthcare organizations. This role is for someone who owns delivery, takes accountability for outcomes, and thrives in environments with regulatory oversight, external stakeholders, and fixed program expectations. This is not a PMO or coordination-only position-the Project Manager will be directly involved in execution, translating complex requirements into actionable plans, and confidently leading projects where timelines, compliance, and customer trust are critical.

Responsibilities

• Own the full lifecycle delivery of customer-facing implementation projects for government and healthcare clients
• Serve as the primary external-facing lead, managing customer relationships and acting as the day-to-day point of coordination
• Develop and personally maintain detailed project plans, including milestones, dependencies, risks, and deliverables
• Drive daily execution: track progress, manage issues, remove blockers, and maintain momentum across workstreams
• Proactively manage scope, schedule, and change control using disciplined, auditable processes
• Identify risks early and actively manage mitigation strategies; escalate as necessary with clarity and context
• Lead requirements workshops, implementation working sessions, design reviews, and status meetings
• Translate business, operational, and program needs into clear business requirements and functional specifications
• Coordinate with engineering, product, data, QA, and operations teams while retaining ownership of delivery outcomes
• Manage vendor or implementation partner dependencies when applicable
• Produce and maintain core project artifacts, including:
• Project plans and integrated timelines
• Executive and customer status reports
• Requirements and functional documentation
• Identify opportunities to improve delivery processes, templates, and execution practices
• Required Experience & Qualifications
• 7-10 years of total professional experience, including 5+ years of project management experience, ideally within healthcare IT or government-related systems
• Proven experience managing IT, system, or application implementation projects, preferably customer-facing
• Hands-on experience delivering SaaS implementations with working familiarity of the software development lifecycle (SDLC), within the last 5 years
• Demonstrated experience working directly with external customers/accounts (client-facing PM, engagement manager, or delivery lead)
• Strong delivery fundamentals: scope management, dependency tracking, issue resolution, and risk mitigation
• Experience developing and managing business requirements and functional documentation
• Strong written and verbal communication skills, especially with non-technical and executive stakeholders
• Working knowledge of Microsoft Office (Excel, Word, PowerPoint)
• Experience with project delivery and tracking tools (e.g., Jira, Smartsheet, MS Project, ServiceNow, or similar)
• Bachelor's degree or equivalent practical experience
• Preferred Experience & Qualifications
• Experience working with state agencies, Medicaid programs, or MMIS vendors
• Background in healthcare claims processing, payment systems, or claims operations
• Government healthcare claims experience strongly preferred
• Commercial healthcare or claim payment experience acceptable
• Experience in program integrity, payment accuracy, or healthcare fraud (FWA) environments
• Experience supporting compliance, certification, audit, or readiness activities
• PMP or equivalent certification (CAPM, CPM, CSM, IPMA)
• Experience gathering or validating technical or system requirements
• What Sets This Role Apart
• You own delivery outcomes, not just reporting
• You work directly with customers and program stakeholders
• You are trusted to drive decisions and execution
• Your experience with Medicaid, MMIS, or government healthcare is valued
• Success is measured by delivery, clarity, and accountability
• What Success Looks Like in the First Year
• Implementations land on the baselined schedule, with milestones, dependencies, and risks tracked and visible to customers and internal teams
• Customers accept deliverables on first submission, with no surprises and no penalty events
• You carry several concurrent implementations without letting quality or momentum slip
• Customers wo

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