Bilingual Spanish Fraud Detection Rep- REMOTE

About the role

The Fraud Detection Agent I - Bilingual will be responsible for applying knowledge of Velera's organization and skills to process Fraud Detection cases provid ing consistent high quality, courteous , and efficient service to Credit Union employees and or Credit Union members. Responsibilities include placing outbound calls, responding to inbound calls, monitoring and working complex cases for credit and debit accounts to identify fraudulent activity and prevent potential high-dollar liability. Fraud Detection mitigates member and credit union losses via the Falcon Fraud Detection System . In addition, the Contact Center Fraud Detection Agent I will be accountable for meeting performance targets and requirements for agent advancement via career path. Day in the Life Takes incoming calls and outbound calls. Navigates tools and resources to properly address case inquiries . Monitoring and working cases for credit and debit accounts to identify fraudulent activity. Multi-task across various systems to mitigate cardholder and credit union losses. Maintains a high level of service with members and meets performance targets. Communicate trends and training opportunities to management. Maintains composure and demonstrates a calm, professional position while adapting to difficult situations . Develops and maintains productive working relationships with team members. Promotes and maintains a positive, professional image of Velera 's Call Centers. Participates in skills and procedure training in classroom, on the job training, and reviews all available manuals and resources to acquire and increase product knowledge. Education High school diploma or equivalent. Some post high school education desirable . Minimum of one year experience in fraud detection and/or fraud investigation preferred. Minimum six months experience in a customer service or call center experience preferred. Physical Demands While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear Specific vision abilities required by this job include close vision Ability to occasionally lift/move up to 25 pounds Individuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department. Supervisory Responsibility None Work at Home Technology Requirements A secure home office environment that is free from background noise and distractions Proven and reliable private internet connection that is not supplied by the use of cellular data (hot spot) Cable or fiber connections are preferred Internet service download speeds must be at least 100 Mbps download and 30 Mbps upload consistently- check your download speed using a speed test. To test your home internet from your personal computer at home, type www.speedtest.net into the web browser of your personal computer. Your computer will need to be hardwired and connected directly to your modem via an Ethernet cord. Velera will provide a standard-length Ethernet cord. Access to a smart device (phone or tablet) with OS version 8.0 or greater or for Apple device IOS version 15.0 or greater (device cannot be rooted or jailbroken) Velera reserves the right to request proof of internet provider, speed, and service package from the representative Knowledge, Skills, & Abilities Basic Computer Skills using Word, Excel, Outlook. Strong customer service skills. Fraud Detection case processing application Main queue collection Starstation 3270 Springboard Separate Entity FTQ VIP, Travel Strat Queue Clear verbal communication, written communication, and reading comprehension in English. Ability to accurately interpret information as well as demonstrate problem solving and analytical thinking skills. Application of good judgment and decision making. Ability to work efficiently both independently and as part of a team. While performing duties of this job, employee is regularly required to do the following: read, write, simple arithmetic, draw conclusions from written or computer-generated materials, analyze data or report information 5-8 hours per shift. About Velera At Velera, inclusion isn't an initiative - it's how we work. Guided

Benefits

Additional Information

Join the People Helping People Velera is the nation's premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners' success through innovative financial technology solutions and inspired service. Upcoming Training Start Dates: July 27th, 2026 Second shift schedules available Starting Pay: $18.41 + BONUS Spanish Bilingual Representatives will receive an additional $1.00/hr language differential.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at velera? Share your experience