Villa Host Manager

Benefits

Additional Information

Summary of the duties and responsibilities: Lead the villa host team in delivering outstanding, personalized service to all guests throughout their stay Conduct regular check-ins with guests to gather feedback and address any issues promptly, ensuring a seamless guest experience. Tailor services and amenities to meet specific guest preferences, coordinating with other departments as needed. Handle any guest complaints or concerns with professionalism and empathy, providing quick resolutions. Recruit, train, and supervise a team of villa hosts, ensuring high standards of service are consistently met. Develop training programs for villa hosts, focusing on service excellence, cultural sensitivity, and attention to detail. Conduct regular performance reviews and offer constructive feedback to improve staff performance and morale. Oversee villa readiness before guest arrivals, coordinating with housekeeping and maintenance to ensure impeccable conditions Liaise with the resort's concierge, culinary, housekeeping, and maintenance teams to fulfill special guest requests and maintain operational excellence Maintain up-to-date knowledge of resort facilities, activities, and special events to provide relevant recommendations to guests. Identify and promote upselling opportunities for villa amenities, special services, and resort experiences Prepare and analyze reports on guest satisfaction, villa occupancy, and host team performance to share with management Implement initiatives to improve efficiency and enhance guest experience based on feedback and data A warm, engaging personality with a genuine passion for hospitality and guest satisfaction. Strong problem-solving abilities, with a proactive and flexible approach. Cultural sensitivity and the ability to work effectively with a diverse team and international clientele. At least bachelor's degree At least 5 years' experience in work with luxury resorts. Effective telephone communication skills, and proficiency in MS Office applications such as Word, PowerPoint, and Excel, Opera. Fluency in English (written and spoken). Must currently hold the role applying for. Must have a stable career history Trackable references to support the role applied for.

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