Director, Solutions Design APAC

About the role

Contribute to and shape the solutions design strategy, aligning with business objectives, market trends, product development, and Group policies. Evaluate business risks and translate bid strategies and customer requirements into actionable solution plans, particularly for complex, high-value tenders. Lead a functional workstream to establish standards, enhance capabilities, and drive knowledge sharing across the region. Prioritize and manage pipeline activities including bids, renewals, and operational requests, ensuring optimal resource allocation. Partner with Business Development teams and customers to manage expectations, resolve exceptions, and track bid success and solution performance. Champion the adoption and continuous improvement of global tools within the Centre of Excellence (COE) / SME community. Ensure high-quality solutions through consistent application of global tools, cost models, and methodologies; advise on high-risk engagements. Drive innovation in solution design, aligned to evolving product and customer needs. Establish and implement best-in-class design standards, processes, and tools (e.g. cost and process models). Lead the Solutions Design COE, including reporting, KPI management, and governance across the APAC community. Champion capability development by identifying skill gaps and driving training and resource allocation for solution designers. Gather stakeholder feedback to continuously improve design quality, processes, and systems. Lead cross-functional collaboration with internal teams and external partners to deliver complex, integrated solutions. Oversee the CoE for reporting and KPI management across the APAC Solutions Design community. Stakeholder Management & Collaboration Build and maintain strong relationships with key customer stakeholders to support successful delivery from concept through implementation. Influence and collaborate with senior leaders across functions to drive alignment on practices and approaches. Partner with country leaders on workforce planning, capability building, and training priorities. Establish trusted relationships across DHL functions (IT, HR, Finance, Sales/BD) and broader teams. Coordinate effectively with third-party providers and external partners. Lead or support negotiations with customers and internal stakeholders where required. People Management Lead a department or business unit comprising multiple teams managed by Team Leaders or Managers. Oversee onboarding, offboarding, and performance management in line with DHL Supply Chain policies and standards.

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Company Intel

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