Sr Vehicle Operations Logistics Specialist - Non-Driver (Non-Auction)

Responsibilities

• Serve as an advocate for our clients, auctions, carriers, and all beneficiaries of our product and service offering
• Leverage relationships across Logistics, BPOs, and CAI to exceed client expectations and deliver an exceptional client experience
• Responsible for remediating issues and addressing all escalations in a timely and effective manner
• Work closely with carriers, drivers, BPO partners, and team members to deliver on client SLAs
• Leverage tools, dashboards, and reports to create an exceptions-based approach to remediating out-of-compliance inventory and follow through to resolution
• Communicate effectively and clearly articulate client needs; collaborate effectively in a cross-functional team setting to collectively exceed client expectations
• Work closely with our DHL Control Tower to ensure seamless connectivity between Planners/Coordinators and0 field-based team in support of delivery and execution
• Play key role in requirements gathering and operational capability identification in new lines of business and delivery of new products and services
• Prepare, analyze, and present operational metrics and report for business reviews, operational performance reviews, and 'state of the business' discussions
• Advocate continuous improvement and provide feedback and input into processes and systems enhancements to optimize workflows and introduce efficiency
• Serve as the 'Go To' subject matter expert for your area of responsibility and book of business

Requirements

• High School Diploma / GED required.
• 5 years of experience in automotive industry and/or logistics field.
• Strong organizational skills and demonstrated capacity to develop and implement practical strategies, plans, and solutions to identify issues and problems.
• Track record of taking initiative in managing multiple priorities and to work effectively under pressure when facing extremely short deadlines.
• Excellent verbal and written communication skills.
• Good judgment, discretion, tact and the ability to work easily at all levels within the organization
• Ability to partner well with colleagues in a matrixed work environment.
• Ability to work independently and to undertake responsibilities with minimal guidance.
• Adapting approach and comfortable with ambiguity.
• Must be adept at handling complex situations and businesses.
• Work Environment:
• Occasional exposure to weather conditions, and noise.
• Disclaimer:
• The posting is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
• About Cox Automotive:

Benefits

Additional Information

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Sr Vehicle Operations Logistics Specialist - Non-Driver (Non-Auction) Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day

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