Manufacturing Coordinator (remote, 1 day a week in London)

About the role

Why join us? Swoon was founded in 2012 with a simple mission: to create distinctive designs that owners want to keep forever - and a lofty goal to spark home obsession everywhere. We're an online-only furniture brand building a digital experience better than any store. We design original pieces in-house, and our innovative design process uncovers the next trend, fast. Our testing platform proves designs sell online at their intended price, and our data-led approach grows sales within families exponentially. Our distinctive look unlocks collaborations with leading retailers like John Lewis and many more - and we're just getting started. The Role We make products all over the world, and our promise to customers is simple: deliver them beautifully made, perfectly finished, and on time. As our Manufacturing Coordinator, you will provide vital administrative and operational support to our Manufacturing department, with a primary focus on our Made-to-Order (MTO) production. This is a detail-oriented, high-impact support role. You won't just be inputting numbers; you will ensure absolute data accuracy across our systems, keep a keen eye on quality by checking Qarma QC reports, and ensure our ordering pipelines run flawlessly. What You'll Do Production Administration & Ordering: Track all supplier production timelines and lead times for open purchase orders. Manage weekly ordering and oversee the monitoring of lead times and delivery updates for MTO products. Create new SKUs and EANs within our inventory and ERP frameworks. Meticulously check, verify, and approve incoming supplier invoices against ordered quantities. Maintain Brightpearl and internal manufacturing trackers with accurate, real-time data. Quality Review & Claims Tracking: Review incoming Qarma QC inspection reports, ensuring complete accuracy and flagging any product defects. Build clear, concise quality reports based on Qarma data to be fed back directly to our suppliers. Review customer claim data, validate details against original inspection records, and keep central claim logs updated. Communication & Coordination: Compile weekly production reports highlighting upcoming shipments and capacity risks. Keep the wider team updated with accurate, clear customer delay information. Liaise directly with suppliers to prompt for packing lists, EXF dates, and order book updates. Ensure all relevant manufacturing documentation (packing lists, shipment notices, QC reports) is organised and fully traceable. What We're Looking For The Detail Fanatic: Exceptional attention to detail and data accuracy. You spot a mismatched invoice line or a skipped system field from a mile away. The Administrator: Proven experience in production coordination, buying administration, or supply chain support-ideally working with upholstery or furniture categories. The Analyst: Comfortable working with data trackers, checking QC or manufacturing reports (such as Qarma), and pulling together clear summaries. The Communicator: Strong written and verbal communication skills. You can explain a delay to internal teams clearly and maintain professional communication with international suppliers. The Organiser: Highly organised and proactive, with the ability to manage timelines across multiple ongoing MTO batches. What We Offer Direct impact on our core MTO product category alongside a supportive management team. Exposure to international manufacturing and supply chain coordination. A fast-paced, design-led environment focused on data accuracy and brand growth. Life at Swoon Upbeat, ambitious, and collaborative - that's us. We're a lean team of around 25, so if you relish responsibility and like to directly influence outcomes, this is your place. We've made flexible working a permanent part of our culture. The team works remotely but meets regularly for day-long workshops in London. Perks & Benefits Competitive salary Share options programme & Bonus scheme Wellbeing allowance Pension scheme with a 5% employer contribution Private medical cover for you and your family 25 days of annual leave + an extra day for each year of tenure Your birthday off + an additional day for volunteering work Free furniture on each anniversary of employment Friends & family discount of 20% Friday 1pm finish in summer (and we're trialling rolling this out permanently) How to Apply If you like what you've read and want to play a key role in ensuring Swoon delivers beautifully made, perfectly finished products every time, send us your application today. We will also ask you: Why do you want to work for Swoon? What excites you about this role? Your remuneration expectations Your notice period

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