Operations Support Specialist

About the role

With over 200 years of heritage, Chubb is a global leader in fire and security solutions, dedicated to protecting what matters most and giving our customers peace of mind. As part of APi Group, a global leader in safety and specialty services, Chubb brings industry‑leading expertise, trusted reliability, and forward‑thinking technology to every customer and community we serve. Chubb Fire & Security Australia is seeking a detail‑oriented Operations Support Specialist to support our service and operational teams in Salisbury on a 6‑month fixed‑term contract . In this role, you will play a key part in ensuring accurate order processing, billing, and customer portal administration while working across multiple enterprise systems. This position is ideal for someone who thrives in a structured, high‑volume environment , values process accuracy, and enjoys collaborating with cross‑functional teams to deliver exceptional operational support.

Responsibilities

• Customer Portal Administration
• Maintain and manage third‑party customer portals.
• Upload compliance documents such as certificates and insurance documentation.
• Submit claims and invoices through customer portals when required.
• Operations & Administrative Support
• Provide transactional administrative support aligned with operational processes.
• Ensure system data accuracy and adherence to defined service levels and process controls.
• Systems & Technology You will regularly work with:
• Microsoft Dynamics (Field Service)
• Pronto
• Zoho
• Microsoft 365 (Outlook, Excel, Teams, SharePoint)
• Pre‑Employment Requirements
• The successful candidate will be required to undertake a mandatory pre‑employment medical assessment, Drug & Alcohol test, and a National Police Check.
• We are committed to diversity and inclusion and welcome applicants from different backgrounds. This includes people with a disability, LGBTIQA+ and all cultural backgrounds
• Additional Information
• About Us, Our Culture & What We Can Offer You
• #BR-CB

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