IT Support Technician II

Responsibilities

• Work with the manager and the global IT team to deliver on IT projects from concept to production
• Employee onboarding and offboarding
• Device lifecycle management includes procurement, provisioning, deployment, management, maintenance, and de-provisioning.
• Hands-on support for all levels of hardware and software troubleshooting, triaging, and issue resolution
• Network infrastructure management, including wireless and VPN management
• Understanding of industry-standard security best practices with a specific focus on data integrity and malware protection for workstations
• Create and maintain documented processes, procedures, and configurations
• Research and recommend innovative, automated approaches for system administration tasks that scale with the company's growth.
• Prioritize tasks based on impact and urgency.
• Implement, configure, and manage SaaS tools including Slack, Google Workspace, Jira, and JumpCloud.
• Management of vendor and supplier relationships
• Support our AV/VC platform (Zoom)
• Scripting experience (e.g., PowerShell, Python) for automation
• Cloud Identity Provider and SSO management (Okta).

Requirements

• 5+ years of relevant work experience as an IT technician.
• Bilingual in Mandarin and English (Business Level).
• Should have experience in MacOS/Windows/SaaS/MDM/Network.
• Familiarity with core business applications such as Jira, Confluence, and Slack
• Familiarity with developer tools such as GitHub, GitLab, and Jenkins
• Familiarity with Apple developer and certificate management
• Should have excellent interpersonal and communication skills and the ability to deal with users at all organizational levels.
• Should have a good attitude/communication, and end-user handling /coordination Skills.
• Ability to meet deadlines and work well under pressure.
• Ability to logically prioritize tasks and schedule work accordingly.
• Strong motivation to learn new technologies.
• Clear all the assessments as per the schedule.
• About Scopely
• Scopely has global operations and partners across four continents in more than a dozen countries worldwide. For more information, visit: https://www.scopely.com/ .
• Notice to Candidates: Scopely will never request payment or financial information during the application or hiring process. Please apply only through our official website and verify that all Talent Partner communications come from an email address ending in @ scopely.com .
• Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact recruiting@scopely.com. Our job applicant privacy policies are available here: California Privacy Notice and EEA/UK Privacy Notice .
• Employment at Scopely is based solely on a person's merit and qualificat

Benefits

Additional Information

Scopely is rapidly growing, and we're looking for a passionate IT Support Technician II to provide full technical support to all users and the IT infrastructure in Shanghai! The Scopely IT team provides hardware and software support to employees in offices worldwide. With all offices collaborating together, our employees rely heavily on video conferencing and collaboration tools. The IT team strives to deliver excellent support to ensure the best possible experience. We stay up to date with the latest technology and trends to deliver top-notch service to Scopely.

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