Senior Director - Retail Sales

About the role

At Verizon, you will play a critical role in how customers experience our industry-leading 5G network. As the Senior Director of Retail Sales, you will lead a geographically dispersed organization, helping bridge the gap between our physical retail footprint and our digital platforms. In this role, you will be responsible for guiding regional sales strategy, managing operational budgets, and developing a high-performing team. If you are a strategic leader who excels at translating complex initiatives into actionable field execution-and you are passionate about creating a seamless customer experience across all channels-this is your opportunity to drive meaningful impact at scale.

Responsibilities

• Lead Retail Strategy: Direct sales and customer experience efforts across our Retail and Indirect channels, translating senior-level strategic vision into actionable steps for your territory.
• Bridge Digital and Physical Retail: Roll out and manage cross-functional initiatives that drive business growth, such as converting digital abandoned carts, expanding digital partnerships, and executing 5G plan rollouts.
• Manage Financial Operations: Oversee financial reporting, manage operating budgets, and monitor sales outcomes for all stores in your assigned area to ensure alignment with corporate goals.
• Develop Sales Action Plans: Analyze sales results and performance reports to develop targeted action plans designed to consistently increase sales productivity.
• Empower and Develop Leaders: Foster leadership qualities in your direct reports, motivating and coaching them to achieve high-performance results while leading geographically dispersed teams.
• Champion Compliance and Culture: Foster a work environment built on purpose-driven behaviors that enable employee engagement while strictly ensuring channel compliance with the Business Code of Conduct and Sales Compensation Plan.
• Drive Customer Retention: Serve as the senior management escalation point for critical customer issues, working cross-functionally with other channels to identify and resolve retention bottlenecks.
• Execute Complex Deliverables: Facilitate meetings, evaluate operational issues, provide solutions, and communicate seamlessly with senior-level executives to drive results against pressing timelines.

Requirements

• Bachelor's degree or four or more years of work experience.
• Six to eight or more years of relevant leadership experience.
• Experience leading geographically dispersed and diverse teams with varying levels of employees and positions.
• Experience facilitating meetings, evaluating issues, providing solutions, and driving against tight timelines.
• Experience creating a clear strategic vision, including short- and long-term brand and business growth strategies, and the actionable steps necessary to execute against that vision.
• Experience organizing, negotiating, and developing staff while adhering to operational models.
• Experience meeting deadlines and managing multiple projects simultaneously.
• Experience communicating with senior-level executives and across different cultures, including communicating complex ideas and processes in a simplified manner to those unfamiliar with the material.
• Even better if you have:
• A Master's degree.
• Seven or more years of management experience in a sales environment.
• A history of strong performance in a results-driven environment.
• Strong interpersonal and team-building skills, including the ability to build trust-based relationships and manage effectively.
• The ability to take a structured approach to problem-solving, keeping process-driven issues front of mind.
• The ability to thrive in a dynamic, fast-paced, and customer and team-oriented work environment.
• The ability to execute a streamlined communication approach to maintain transparency as appropriate.
• If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.
• Where you'll be working
• In this hybrid role, you'll have a defined work location that includes working from home and a minimum of three days per week in the office, which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.
• Scheduled Weekly Hours
• 40
• Equal Employment Opportunity
• Verizon is

Benefits

Additional Information

When you join Verizon You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

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