Reservation Agent

About the role

Job Purpose This position is responsible for answering and responding effectively to all inquiries on Hotel reservations in a knowledgeable, courteous and prompt manner with the target to secure the business leads received. Primary Responsibilities Reservation Responsibilities Respond to inquiries about hotel products and services by telephone and email according to standard guidelines Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features to promote its products and services Understand Revenue Management strategies, up-sell and promote hotel facilities & services at every available opportunity in order to maximize sales revenue Determine guest needs and quote the appropriate room and rate as per requirements Input booking information into the Reservation System Process any amendments to reservations such as extensions, early departures, etc. Ensure any pre-payment booking to be handled as standard Record special billing arrangements for groups and conventions Coordinate and communicate with all other departments to ensure a smooth operation Administration & Coordination File and organize departmental documents, maintain stationery and office supplies available Assist in administration task including but not limited to attendance record, training record, etc Perform duties and responsibilities in a confidential manner when applicable Report any equipment failures/problems & repair requests to Maintenance Department Knowledge and Experience Diploma education Minimum 1 year of experience in a similar capacity or preferably in the area of guest services/telemarketing Excellent reading, writing and verbal communication in English language and Bahasa Indonesia Proficient in Microsoft Office application especially MS Outlook, Excel, Word, & PowerPoint Master in operating PMS, especially Opera Competencies Good communication skills Service oriented with an eye for details Ability to work effectively and contribute in a team Self-motivated and energetic Well-presented and professionally groomed at all times Possess skills of leadership, developing, strategic thinking, problem solver. Excellent communication. Results and service oriented with an eye for details. Ability to multi-task, work well in stressful & high-pressure situations. A team player & builder. A motivator & self-starter. Well-presented and always professionally groomed.

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Company Intel

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