Program Director- Freelance

About the role

VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML's specialist health network, VML Health, is one of the world's largest and most awarded health agencies. VML's global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney. About WPP WPP is the trusted growth partner for the world's leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company - powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com . Who We Are Looking For: VML is hiring a Freelance Program Director to oversee end to end social and commerce program delivery for a large CPG company in a client-facing capacity. You have a proven track record of managing delivery of social channel content as well as commerce marketing programs across various retailers with the ability to scale as needed. Requirements, must have: Local to Chicago office, must be in office 3-4x a week. Clients are on-site.

Responsibilities

• People | Partner with Account leads to provide ongoing client satisfaction. You'll oversee the development of integrated project and program deliverables across teams and agency partners, handling concurrent workstreams for multiple retailers across North America.

Requirements

• Always-on Social: managing strategy, social concepting and production timelines and communications
• Commerce Workstreams: managing strategy, creative concepting and production timelines and communications
• Agile Ways of Working + PI Planning: we work in partnership with the client in sprints and plan work on a 4-6 week basis at 1 week increments.
• A builder | Process-oriented and an innovator with a strong point of view and distinct voice. You have experience standing up new commerce clients and establishing streamlined operations.
• Open and collaborative | Comfortable with ambiguity and a champion of team environments that encourage collaboration. You thrive in client-facing roles, with an innate ability to understand client problems and provide tailored solutions.
• Optimistic and resilient | You dig in and work around challenges, providing the balance and stamina needed to keep the team motivated and positive.
• Ego-less | Willing to wear multiple hats to contribute to the team's success, regardless of the task.
• 5-7+ years of experience in a PMO organization and delivery management, ideally within an agency setting.
• Social and commerce program delivery experience preferred, with a background in CPG brands and omnichannel programs.
• Experience working with integrated agency teams and external partner agencies.
• Familiarity with Smartsheet, Excel, Monday.com, Workday, and Jira. Experience with Workfront or Proof HQ is a plus.
• Interest in AI and how to leverage it as a delivery tool.
• Strong project management operations skillset, including effective meeting management and capturing actionable next steps.
• Ability to prioritize tasks, navigate challenges, and build o

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