Strategic Research Lead (Ongoing Recruitment)

About the role

Fuel Cycle is currently seeking a Strategic Research Lead to join our team and strengthen our partnerships with existing market research clients. Your primary responsibility as Strategic Research Lead will be to act as the primary point of contact to our customers for research, handling complex conversations/communications around research project design and analysis, acting as a trusted advisor for strategic research decision making for the customers in your book of business to ensure successful renewals, and operational excellence. Location: New York, NY Work Arrangement: This is an onsite role requiring five days per week in the office.

Responsibilities

• Market Research, Project Management & Insight Delivery
• Act as a strategic research advisor/consultant and research subject matter expert to your clients, sharing recommendations on best practices and offering thoughtful considerations and suggestions.
• Transform business questions into strategic research plans, that produce insights for your clients which empower them to make data driven business decisions.
• Analyze data and craft insightful narratives that address market objectives and business goals in a clear, concise, and visually engaging format.
• Client Relationship Management and Advisory
• Own the account relationship and serve as the primary market research point of contact for your assigned clients, facilitating complex conversations and communications related to project design, analysis, and unexpected challenges.
• Foster and develop strong research relationships with your clients, cultivating them into advocates for Fuel Cycle.
• Gain a deep understanding of the customer journey and proactively address points of concern or feedback, including usage, satisfaction, and engagement.
• Ensure client satisfaction by delivering high-quality market insights and managing client expectations.
• Identify opportunities to expand client relationships through upsell and cross-sell initiatives.
• Project Scope & Pricing
• Renewal & Expansion Support
• Quality Assurance, Client Satisfaction and Deliverable Management
• Lead and ensure data accuracy and quality of market research deliverables with relevance to objectives to ensure the data is both internally consistent and demonstrates face validity.
• Maintain high standards of data integrity and reporting accuracy.
• Assume responsibility for project quality, gross margin, and contract compliance.
• Travel Requirement: Up to 25% travel expected for client meetings, team collaboration, and industry events.
• Your Success Metrics:
• Client satisfaction ratings. CSAT / NPS
• Client Assigned Project Margins
• Utilization of Billable hours
• Who you'll work with?
• Clients, Account Directors, Research Excellence, Audience Experience
• Core Skills, Competencies & Attributes:
• Market Research Expertise: Extensive knowledge of qualitative and quantitative research methodologies.
• Client Relationship Management: Strong interpersonal skills to foster client relationships and address their needs.
• Project Management: Experience in managing research projects from proposal to delivery, including budgeting and task delegation.
• Strategic Thinking: Ability to translate business questions into actionable research plans.
• Data Analysis: Proficiency in analyzing data and crafting insightful narratives to address business objectives.
• Technical Skills: Familiarity with market research software tools such as SPSS, SAS, Qualtrics, SurveyGizmo, SurveyMonkey, R, and Tableau.
• Organizatio

Benefits

Additional Information

About Fuel Cycle : Fuel Cycle empowers leading organizations with agile research solutions that deliver decision-ready insights - fast, flexible, and fully integrated. As a market research disruptor, our AI-powered Insights Platform is built for speed, precision, and scale. With cutting-edge tools and seamless audience connectivity, we help brands ditch the guesswork and make smarter, customer-led decisions at lightning speed. Why work at Fuel Cycle? Join a high-growth team where curiosity is valued, ownership is encouraged, and your work drives real-world impact. Whether you're based at our Los Angeles HQ, New York City hub, working remotely across the U.S., or part of our global team in India, you'll help shape the future of decision intelligence for some of the world's most iconic brands.

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