Leave Management Ability Analyst - Hybrid

Responsibilities

• Collaborate with internal and external stakeholders to gather and communicate information related to leave management claims
• Deliver exceptional customer service through clear, professional written and verbal communication
• Analyze information, apply critical thinking, and make sound, data-driven decisions
• Use business knowledge and technical expertise to make ethical, informed judgments under management guidance
• Maintain a strong focus on meeting the needs and expectations of customers
• Contribute to a positive, inclusive team environment aligned with diversity and inclusion initiatives
• Ensure compliance with company standards, policies, and applicable regulatory requirements

Requirements

• High School Diploma or GED required; Associate's or Bachelor's degree preferred
• 1+ years of claims experience preferred
• FMLA/Statuary Leave experience preferred
• Knowledge of medical terminology is a plus
• Strong organizational and time management skills
• Excellent problem-solving and critical thinking abilities
• Professional verbal and written communication skills
• Detail-oriented with a commitment to accuracy and quality in a fast-paced environment
• Ability to work effectively within a structured team setting
• Continuous improvement mindset
• Proficiency in Microsoft Office and ability to navigate multiple systems simultaneously
• Work Arrangement
• Hybrid or Remote
• Candidates near office locations (Hartford, CT; San Antonio, TX; Lake Mary, FL; Sunrise, FL; Scottsdale, AZ; Alpharetta, GA; Naperville, IL) are expected to work onsite Tuesday-Thursday
• Fully remote candidates may be required to travel to an office as business needs arise

Benefits

Additional Information

Ability Analyst - C410AN We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future. Leave Management Analyst The Leave Management Analyst primarily investigates claims to determine if the insured person qualifies for benefits and works with them on a plan to return to work as soon as responsibly possible. The Leave Management Analyst supports our mission of helping our customers rebuild their lives after an unexpected event or illness happens while following corporate claim standards, policies and procedures, and statutory, regulatory and ethics requirements. Start Date: July 6, 2026 Training Hours: 8:00 AM - 4:30 PM / Monday-Friday Length of Training: 5 Weeks Work Hours After Training: Monday-Friday; core business hours with flexible start and end times

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