System Administrator I (Midshift)

Responsibilities

• Provide an amazing customer support experience.
• Be a part of the team providing a single point of contact for our internal IT customers and assisting with their issues and requests (account creation, application use, etc).
• Handle customer requests with Jira, Slack, and email.
• Receive and respond to incoming IT support requests via Jira, email and Slack.
• Interface and coordinate with other departments and take part in cross-functional projects.
• Document and maintain system administration procedures and policies.
• Shift & Schedule Requirements:
• Working Hours: Required to work a weekday mid-shift from 3:00 PM to 12:00 AM (midnight).
• Holiday Coverage: Required to work on public holidays if they fall on a weekday; replacement leave will be provided for working on a public holiday.
• Your heroic skills:
• High ability to work independently and as part of a team.
• Analytical, detail-oriented, and creative problem-solving skills.
• Proactive mindset and drive to find and address the root causes.
• High service orientation and ability to see the customer's perspective.
• Good English knowledge
• Completed degree in Computer Science, vocational training in Computer sciences or equivalent.
• Minimum 1 to 3 years of experience in System Administration and IT Tech Support.
• Active Directory, AzureAD, Google Suite, and Slack user management knowledge.

Requirements

• Experience working in an International Agile Environment
• Excellent problem-solving and troubleshooting skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• ITIL v4 foundation certification
• The Global IT Service Desk team provides 24/7 support to Delivery Hero's internal and external employees. Our goal is to provide employees with prompt and efficient support. The culture is based on teamwork, collaboration, and a commitment to excellence.

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