Advisory Consultant - Front End

Responsibilities

• Work closely with the Manager Advisory Services to set the strategic direction for the Advisory Services business unit.
• Create and implement a scalable and value-add set of Advisory Service programs that will improve the financial health of clients in Waystar's Health System & Hospital target market
• Collaborate cross-functionally with Waystar Support, Solution Adoption, Sales, and Growth Enablement teams to offer an integrated set of solutions/services and direct existing and prospective clients to the appropriate Advisory Service programs
• Provide client-facing leadership for the project teams and act as a subject matter expert, as needed
• Manage and lead client engagements with wide-ranging scope and complexity; accountable for consistent delivery of high quality results
• Help grow the Advisory Services team capacity and capabilities
• Leverage client engagement experiences to develop best practices for integration and workflow; transition knowledge to the rest of the Solution Adoption team
• Develop and maintain long-term client relationships and networks
• Travel independently or as a team for on-site sales and project scoping meetings with prospective clients
• Consistently identify opportunities to improve processes, tools, and documentation

Requirements

• Bachelor's or Master's degree
• 5+ years of project management and/or consulting experience with large health systems and hospitals
• Extensive experience in all aspects of healthcare revenue cycle (financial clearance, revenue integrity, coding, billing, denial management, insurance follow-up, patient engagement, outsourcing)
• Skilled at building and managing relationships with all levels of management (both internally and client-focused)
• Executive presence to interact with Director, VP, and C-Level clients
• Hands-on experience with HIS systems (Epic, Cerner, etc.)
• Excellent written and oral communication skills
• Outstanding decision-making, critical thinking, and problem-solving abilities
• Willingness to travel up to 75%
• ABOUT WAYSTAR
• Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
• WAYSTAR PERKS
• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups
• This applies to all terms and conditions

Benefits

Additional Information

ABOUT THIS POSITION Advisory Services Consultant is responsible for providing consulting services for the client base - both within and outside of implementation services projects. This individual will work with senior leaders internally to deploy programs that add value for Waystar's clients and create a new source of revenue for the company, collaborating with the sales, marketing, and growth enablement departments to commercialize the service offerings and support the sales process. This position will leverage extensive healthcare revenue cycle IT and operational experience to help scope projects and oversee delivery of advisory services to Waystar clients.

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