Delivery Manager

About the role

LIFE AT APPLY People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow. Here are a few benefits we offer to support you: Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact. An inclusive and safe environment: We're truly committed to building a culture where you are celebrated and everyone feels welcome and safe. AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work. Generous vacation policy: Work-life balance is key to our team's success, so we offer ample time away from work to promote overall well-being. Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both. APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email careers@applydigital.com.

Requirements

• Experience:
• 5+ years in project management, program management or delivery within a technical or service desk environment.
• Experience managing other project managers and teams of 6-15 ICs across multiple concurrent client-facing projects.
• Background in a consulting, agency, or client-services environment strongly preferred.
• Results & Impact:
• Proven ability to make and execute the tactical plan for a team or multiple workstreams - not just contribute to someone else's.
• Track record of leading and coaching others: you have made people better through your management, not just delivered results alongside them.
• Beginning to participate in strategic planning and budgeting processes - you bring data and perspective, even if you do not own final decisions yet.
• Autonomy & Influence:
• Demonstrates ability to gain cooperation with peers and cross-functional partners (Project Management, Client Services, People Ops) to address shared challenges.
• Comfortable presenting initiatives with guidance to senior leadership; recognized for the ability to garner support and facilitate cooperation across multiple teams.
• Creates formal networks involving coordination among groups - builds relationships across disciplines and uses them to get things done.
• For engineering, strong understanding of modern software development practices: cloud-native architectures, CI/CD pipelines, agile delivery, and common enterprise platforms.
• GCP familiarity preferred. Must evaluate technical trade-offs and speak credibly with engineers at all levels.
• For Project Management and experience, strong working knowledge of Project Management, Product Management methodologies (discovery, roadmapping, backlog management) and Experience Design deliverables (research, UX, visual design, design systems). Must speak credibly with PjMs, PMs and Designers at all levels.

Additional Information

ABOUT APPLY APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com. LOCATION: APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at APPLY? Share your experience