Library Experience Assistant

About the role

Contract Hours: 37 per week Job Outline: This is an exciting opportunity for you to join the successful and highly regarded library service at Birmingham Newman University. You will work as part of a small team of Library Experience Assistants to assist in the day-to-day running of the Library. One of your main duties will be to staff the busy Service Desk, where you will provide a welcoming first point of contact to the Library's users. You will respond to a wide range of enquiries - helping students and other library users to manage their library accounts, find and use print and electronic resources, and utilise the library and IT facilities effectively. You will also complete a variety of administrative tasks, including processing books, managing the library mailbox, and participating in wider library projects. No prior experience of working in a library is required, but the successful candidate must have a good level of literacy, administrative skills, and IT skills. Excellent interpersonal and communication skills are essential, as well as the ability to respond to a range of enquiries with confidence. You should be passionate about providing a timely and high-quality customer service to library users, and you should be enthusiastic about adopting new technologies. You may sometimes be asked to work non-standard working hours, so flexibility and adaptability is also a must-have. Informal enquiries about this opportunity are very welcome. Please contact Kimberley Maxwell at k.maxwell@staff.newman.ac.uk , to discuss the role further. Please click 'Apply' button above to be redirected to our website, where you can download an application form and for further details about this role. Please submit your completed online application form by the advertised closing date. Please note that CVs are not accepted as part of the application process unless explicitly stated Closing date for applications: 10 July 2026 Interviews will take place on 4 August 2026 Birmingham Newman University offers a wide range of staff benefits including 35 days annual leave entitlement plus bank holidays (pro rata for part time posts), pension scheme, chaplaincy and spiritual care, library services, free on-site parking, discounted travel scheme, cycle to work scheme, employee assistance programme, occupational health and counselling services and staff development opportunities. Further details of the full range of staff benefits available can be found on our website: https://www.newman.ac.uk/knowledge-base/staff-benefits/ or please contact the Human Resources Department. Birmingham Newman University is an Equal Opportunity Employer Birmingham Newman University is located on Genners Lane, Bartley Green, Birmingham, West Midlands, B32 3NT.

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